S

Sea Mar

Nonprofit community health & housing services

Customer Service Representative

Full-Time
$20.76/hr
Mid
Monroe, WA, USA+1 moreMore locations: Tacoma, WA, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • The position requires screening non-insured patients and providing public health coverage enrollment assistance, insurance education, and public health coverage case management.
  • The position requires proactively contacting customers and supporting customers newly assigned to or seeking care at Sea Mar.
Responsibilities
  • Screen all non-insured patients and ensure that customers newly assigned or wishing to obtain care at Sea Mar are accommodated.
  • Provide public health coverage enrollment assistance, insurance education, and public health coverage case management.
  • Proactively contact customers under the direction of the Managed Care Manager and Coordinator.
  • Assist in the development and distribution of promotional material.
  • Engage in community outreach activities.

About the company

Sea Mar is a nonprofit community health system based in Washington state, operating more than 90 medical, dental, and behavioral health clinics across the state. It also provides affordable housing, community education, and social services, serving all residents regardless of ability to pay or immigration status. What sets Sea Mar apart is its focus on Latino and other diverse communities through bilingual, sliding-fee-scale care. The goal is to expand access to comprehensive, affordable health and human services statewide.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

1998

Simplify Jobs

Simplify's Take

What believers are saying

  • Sea Mar is retaining all Lopez Clinic staff at current salaries during transition.
  • Sea Mar signed Lopez clinic lease, operating agreement, and pharmacy contract by May 2026.
  • Sea Mar is expanding into crisis stabilization and rural clinics, broadening referral pipelines.

What critics are saying

  • DOJ's April 7, 2025 ADA settlement proves Sea Mar's disability-access failures in dental care.
  • NLRB charges filed August 31, 2026 allege discharge and unfair labor practices at Sea Mar.
  • Lopez Island's transition depends on Sea Mar staffing; failure would collapse the clinic handoff.

What makes Sea Mar unique

  • Sea Mar runs 28 dental clinics across Western Washington, plus medical and behavioral health services.
  • Sea Mar won Lopez Medical Clinic operations after UW Medicine exits July 1, 2026.
  • Sea Mar secured Lynnwood's 23-hour crisis care center for January 2026 opening.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Holidays

401(k) Retirement Plan