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felix

Telemedicine platform with at-home prescription delivery

Shipping Coordinator

Picking & PackingConfirmed live in the last 24 hours
Full-timeRichmond Hill, ON, CanadaCA$18 /hr

About the Job

Requirements

  • At least 18 years of age and a high school diploma, GED, or equivalent.
  • Demonstrate attention to detail in packaging and labelling, inventory management, and quality control.
  • Have strong verbal and written communication skills.
  • Work effectively in a team environment.
  • Demonstrate flexibility and adaptability.
  • Follow health and safety procedures and protocols and help maintain a safe work environment for colleagues.
  • Be fluent in English.
  • Be available from 9:00 a.m. to 5:00 p.m., Monday through Friday, with occasional weekends.

Responsibilities

  • Support the Pharmacy team by packaging and labelling prescriptions in preparation for daily scheduled courier pickup.
  • Keep records of shipping supplies and promotional materials and reorder supplies as needed.
  • Provide tracking updates to users and serve as a point of contact for returned packages and transit delays.
  • Maintain communication with the customer service team and escalate issues when necessary.
  • Perform other administrative, clerical, and ad hoc tasks as required.

About the Company

felix

Telemedicine platform with at-home prescription delivery

Felix is a Canadian digital health service that enables patients to access medical treatment online without visiting a doctor’s office or pharmacy. It operates a telemedicine platform where patients answer health questions, a network of healthcare professionals reviews the information and creates a personalized treatment plan, and prescribed medications are shipped directly to the patient’s home in discreet packaging at no extra cost. Revenue comes from consultation fees and medication sales, with the goal of providing convenient, private, and timely care. Felix differentiates itself through its emphasis on compassionate, non-judgmental support, discreet home delivery, and a large, trusting user base of over 500,000 Canadians. Overall, Felix aims to remove barriers to care by combining online access, professional medical guidance, and free home delivery to improve patient access and privacy.

Company size
201-500
Company stage
Late Stage VC
Total funding
$63.7M
Headquarters
Toronto, Canada
Founded
2019

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