HEXAWARE

AI-driven global IT services provider

Customer Service International Voice Foreign Language Team Member

Customer SupportPosted on Nov 13

Full-timeIndiaNo salary listedIn-person

About the Job

Requirements

Basic computer knowledge and domain expertise.
Assertive communication, active listening, analytical skills, problem-solving, and customer-focused empathy.
Typing speed of 25 words per minute with 90 percent accuracy.
Written communication proficiency at B1 or B2 level.
Process understanding and improvement, escalation management, multitasking, and quality assurance and control.
Knowledge of Microsoft Office, GDS, and telecom processes.
Versant 4 or 5, and VET score of 58 or higher.

Assertive communication, computer basic knowledge, Domain expertise, Escalation Management, Linguistic orientation, Multitask Handling, Process Understanding and Improvement, Typing skills 25 WPM with 90 Percent Accuracy Active Listening, Analytical Skills, B1 or B2 for written communication, Coaching and Development, Communication Skills, Customer centricity, Customer Focus, Empathy, GDS, Mentoring, Microsoft Office, Problem Solving, Quality Assurance and Control, Sales Skills, Team Management, Telecom Process Knowledge, Time Management, Versant 4, Versant 5, VET 58plus

About the Company

HEXAWARE

AI-driven global IT services provider

HEXAWARE provides IT consulting, enterprise platform management, and BPO services to large enterprises, helping clients in banking, insurance, and utilities with AI-powered digital transformation. It delivers technology-enabled solutions that automate processes, modernize IT, migrate to cloud, develop and manage applications, manage data, and enhance cybersecurity under customized contracts. The company differentiates itself by integrating AI-driven automation, cloud, data management, security, and BPO across the full IT stack for large-scale transformations. Its goal is to improve operational efficiency, reduce costs, and enable smarter decision-making for its customers.

Company size: 10,001+
Company stage: IPO
Headquarters: Navi Mumbai, India
Founded: 1990

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