Customer Experience & Support (1)

Why Jencap?We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career.

Join our Operations team as an Underwriting Operations Assistant, where you’ll help support Program Business and Commercial Lines by ensuring policy service work is completed accurately and on schedule. In this role, you’ll collaborate with agents, vendors, and internal partners to support policy transactions, required notices, reporting, and other underwriting service activities that keep the customer experience moving smoothly.

The Underwriting Operations Assistant will work in the Red Bank, NJ location.

Responsibilities:

Provide operational support for Program Business and Commercial Lines, ensuring accurate, timely policy service and administrative processing
Coordinate with agents, third-party vendors, production teams, and internal partners to resolve service needs, answer questions, and support workflow execution
Process policy transactions, including ordering inspections, issuing/processing policies and endorsements, and ordering audits as required
Run routine reports and create ad hoc/custom reports to support underwriting, operational tracking, and service metrics
Manage premium finance notices by reviewing Notices of Financed Premium, communicating cancellation notices, and verifying payments and eligibility for reinstatement requests
Prepare and issue required policy notices in accordance with state regulations and company guidelines (e.g., Cancellation, Non-Renewal, Conditional Renewal)
Process monthly commission statements for direct-bill business and follow up on exceptions as needed
Perform quality checks and support audits to confirm work is complete, accurate, and processed within service timelines
Partner with your manager and teammates to align priorities, maintain consistency, and deliver key operational commitments
Deliver responsive customer service by coordinating deliverables and helping ensure adherence to underwriting guidelines and service standards
Manage incoming and outgoing mail daily, distributing items to the appropriate parties and maintaining organized records
Learn and apply underwriting workflows, systems, and service metrics for assigned lines of business and coverages
Own your work by identifying issues early, working with agents and underwriting partners to resolve them, and escalating when appropriate

Requirements

Minimum of 3 years prior experience in the Property and Casualty industry recommended – Experience in ConceptOne or other Agency Management System a plus
Foundational knowledge of insurance coverages, procedures, and terminology
Proficient with Microsoft Excel and Adobe
Strong problem solving, math, and time management skills
Excellent communication skills, both verbal and written
Adaptive to learning multiple technology platforms
Strong interpersonal skills to develop and maintain positive internal and external relationships

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. Discretionary incentive compensation may be awarded. Jencap also offers a range of benefits and programs, based on eligibility, which currently include but are not limited to; comprehensive health care coverage, a 401k plan, and tuition reimbursement. Jencap is an emerging and rapidly growing leader in the industry and as such, we approach talent acquisition as an opportunity to identify the best talent. Therefore, the level of the role and compensation may vary depending upon the best available candidate.

Want the opportunity to build something new? Expand your knowledge and stretch your experience through new and emerging risks? Have your voice heard, your skills properly applied, and to add tangible value to an organization? You’re in the right place.

Jencap is dynamic, bold, tenacious, and trusted in the industry. Here, you are not just one of the many, you are one of us. We truly are better together.

Jencap is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or citizenship status, sexual orientation, gender identity or expression, pregnancy, marital or familial status, disability status, medical condition, genetic information, military or veteran status, political affiliation, or any other characteristic protected by law. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard, as we believe that that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

Underwriting Operations Assistant

Commercial Insurance Programs

Jencap

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