Full-Time

Head of Global Deliverability Strategy

Confirmed live in the last 24 hours

Klaviyo

Klaviyo

1,001-5,000 employees

Marketing automation for e-commerce businesses

Consumer Software
Consumer Goods

Compensation Overview

$160k - $240kAnnually

+ Variable Compensation

Senior, Expert

Boston, MA, USA

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
Tableau
Salesforce
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides

You match the following Klaviyo's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 10+ years of Deliverability & Compliance experience
  • 5+ years managing managers or team leads in a high growth technical SaaS company or established Fortune 500 technical software company
  • Experience with supporting a global customer base in the deliverability and compliance space
  • Recognized mobile deliverability and compliance expertise
  • Experience with cloud infrastructure providers (i.e. SendGrid, Sparkpost, etc)
  • Experience with Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Certenia, Tableau, and Salesforce
  • Familiarity with DNS, IPs and other networking concepts, APIs
  • Experience with Email marketing platforms and E-Commerce platforms
Responsibilities
  • Define and execute a global deliverability and compliance strategy for both email and SMS communication
  • Lead and develop a team of deliverability specialists and managers across multiple regions
  • Set clear goals, priorities, and KPIs for the team to ensure alignment with company objectives
  • Act as an escalation point for complex deliverability and compliance challenges
  • Stay up-to-date on emerging deliverability trends, technologies, and compliance requirements
  • Oversee the optimization of email and SMS deliverability metrics
  • Partner with Product and Engineering teams to ensure that email and SMS communications meet technical and strategic deliverability requirements
  • Implement and enforce best practices for authentication protocols (SPF, DKIM, DMARC) and SMS carrier compliance
  • Monitor and manage sender reputation for both email and SMS
  • Ensure compliance with global regulations, including GDPR, CAN-SPAM, CCPA, and carrier-specific SMS regulations
  • Conduct regular audits and assessments to identify risks, address non-compliance issues, and implement mitigation strategies
  • Collaborate with legal and security teams to ensure alignment on compliance initiatives and reporting obligations
  • Partner with Sales, Customer Success, and Support teams to educate customers on deliverability best practices and compliance requirements
  • Oversee the development of dashboards and reporting tools to provide visibility into deliverability performance and compliance metrics
  • Use data-driven insights to identify opportunities for improvement and make strategic recommendations
  • Communicate key deliverability and compliance metrics to senior leadership and cross-functional stakeholders
Desired Qualifications
  • Experience with or able to quickly pick-up Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Certenia, and Salesforce
  • Familiarity with DNS, IPs and other networking concepts, APIs
  • Experience with Email marketing platforms and E-Commerce platforms

Klaviyo offers marketing automation and customer data management tools tailored for e-commerce businesses. Their platform enables companies to collect and analyze customer information to create personalized marketing campaigns, including email and SMS outreach. Unlike competitors, Klaviyo integrates seamlessly with various e-commerce tools and provides partner programs to connect businesses with expert agencies. The goal of Klaviyo is to help e-commerce businesses build stronger customer relationships through effective, data-driven marketing.

Company Stage

IPO

Total Funding

$757.3M

Headquarters

Boston, Massachusetts

Founded

2012

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

1%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Klaviyo's AI-driven personalization aligns with the growing trend in email marketing.
  • The rise of zero-party data collection enhances Klaviyo's personalized marketing capabilities.
  • Klaviyo's integration of SMS and email campaigns boosts customer engagement rates.

What critics are saying

  • Emerging AI-driven marketing platforms could erode Klaviyo's market share.
  • Privacy regulations may increase compliance costs for Klaviyo.
  • Economic downturns could reduce marketing budgets, impacting Klaviyo's revenue.

What makes Klaviyo unique

  • Klaviyo integrates natively with customer data sources for seamless marketing automation.
  • The platform offers personalized marketing through AI-driven email and SMS campaigns.
  • Klaviyo's subscription model allows businesses to scale marketing efforts efficiently.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

401(k) Company Match

Paid Holidays

Professional Development Budget