Forward Deployed Engineer

Who We Are
SuiteSpot is a PropTech company transforming how residential real estate is managed and operated at scale. Our award-winning Maintenance and Capital SaaS solutions serve the top 50 multifamily property management operators in North America, helping them streamline operations across hundreds of thousands of units.
We move fast, ship real solutions, and measure ourselves by customer outcomes. Our engineering team operates with high autonomy and direct customer impact. We live by P.I.E.—Passion, Integrity, and Execution—and look for people who do the same.

The Role
We're hiring a Forward Deployed Engineer to work at the intersection of customer problems and technical solutions. You'll work directly with enterprise customers during implementations and integrations, understand their operational pain points, and translate those into technical requirements. You will work in the engineering team to develop product solutions tailor-fit to their business operations. These include driving technical decisions to improve our customizable workflow engine and how our platform integrates with property management systems, CRMs, and other third-party APIs.

You report into our engineering organization while working closely with Product and Customer Success teams. This is a remote role, preferably based in Vancouver or Toronto.

What You'll Do

• Own technical delivery for enterprise customer implementations, from scoping through go-live and beyond
• Gather customer requirements by discussing them on customer calls, asking the right questions to understand their workflows, and doing technical product demos
• Translate customer requirements into technical specs and drive them through implementation
• Handle data migrations and complex technical configurations for new customer onboarding
• Solve customer issues by navigating across the codebase and database to diagnose issues and ship robust solutions
• Partner with product and engineering to feed customer insights back into our platform roadmap

What You Bring

• Customer-facing presence. You are comfortable discussing on a call with a customer's operations or IT team, understand their workflow, and translate that into a technical solution. You communicate clearly with non-technical stakeholders.
• Full-stack engineering experience. You're comfortable working across frontend (Angular/TypeScript) and backend (Node.js, Express, NestJS) codebases. You don't need to be an expert in everything, but you can find your way around and ship working code and scripts.
• Effective problem-solving. You can orient yourself quickly with unfamiliar issues, trace through complex flows, and make targeted changes without breaking things.
• Ownership mentality. You take problems from definition through delivery. When something isn't working for a customer, you figure out why and fix it.
• Industry curiosity. You're interested in understanding how property management operations actually work—the workflows, the pain points, the systems. You don't need multifamily experience, but you're eager to learn it.

Nice to Have

• Experience with MongoDB and data modeling
• Experience developing and maintaining integrations with external systems
• Background in B2B SaaS or enterprise software implementations
• Familiarity with property management systems or PropTech

What's In It For You

Real impact. You'll work directly with customers who manage hundreds of thousands of apartments. When you solve a problem, you'll see the result in their operations.

Technical breadth. You'll work across our entire stack and touch multiple integration patterns. Every customer brings different technical challenges.

Autonomy. We're a small team that moves fast. You'll own problems end-to-end without layers of process.
Growth path. This role builds deep customer knowledge and cross-functional skills. It can lead to senior engineering roles, solutions architecture, or technical leadership.

We offer competitive compensation, comprehensive benefits starting day one, and flexible remote work.

Hiring Process

• Initial conversation with a Talent Advisor plus a technical assessment
• Technical interview with Engineering leadership
• Final conversation with our CTO

SuiteSpot welcomes and encourages applications from people with disabilities. Should you require accommodations in any part of the interview process, please contact us at [email protected]

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