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Teleperformance

Outsourced customer experience management services

Consulting and Solutioning Consultant

Data Science +1Confirmed live in the last 24 hours
Full-timeGurugram, Haryana, IndiaNo salary listedIn-person

About the Job

Requirements

  • Comprehensive knowledge of the specific discipline or broader area in which the position operates.
  • Ability to execute specialized projects and activities according to established principles.
  • Ability to generate and initiate workload independently without instructions or guidelines.
  • Ability to supervise the work of less experienced professionals, provide professional expertise, and take responsibility for the end product.
  • Ability to make operational decisions within a defined scope.

Responsibilities

  • Perform general analytics and statistical modeling on existing datasets across areas such as market economics, supply chain, marketing and advertising, financial services, and scientific research.
  • Define data requirements, collect and process data, clean data, analyze data, build models, and create visualizations.
  • Examine and identify data patterns and trends to answer business questions and improve decision-making.
  • Provide inputs for complex data science and big data mining projects.
  • Identify opportunities to increase efficiency and automate data analysis processes.
  • Manage and oversee the implementation of short-term activities within the team.
  • Deliver professional responsibilities with a focus on professional excellence.
  • Typically manage a team of individual contributor coworkers.
  • Significantly improve day-to-day activities and processes.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1978

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