Account Manager SMB

Job Description

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

Glovo's SMB partners are what make our promise of "anything in minutes" real. As an Account Manager, SMB, you will own a portfolio of these partners and turn it into a growth engine by helping them sell more on Glovo while growing Glovo's revenue through smarter commercial terms, promotions and Glovo Ads. Over the next 12–18 months, your challenge is to grow your portfolio's GMV and make more of your partners active advertisers, while fixing the operational issues that cost them orders.

THE JOURNEY

• Own a portfolio of SMB partners end to end (their orders, GMV, AOV and profitability) and build account plans for the partners with the most potential.
• Drive commercial growth: negotiate commissions and terms, secure promotions and new branches, and upsell Glovo Ads and in-app visibility products.
• Run a high-tempo engagement rhythm: around 40 focused partner calls a day and 1–2 field days a week meeting partners face to face.
• Lead with data: run weekly portfolio reviews in Looker, Google Sheets and Salesforce, spot trends early, and bring partners clear, data-backed business reviews.
• Fix what costs partners orders: partner with Partner Operations, Live Ops and Courier Ops to improve availability, prep times, cancellations and delivery times.
• Be the voice of the partner inside Glovo: share market insights and help shape new campaigns and products.
• Protect the portfolio: spot at-risk partners early, resolve escalations end to end and keep churn low.

Qualifications

• 1–3 years in account management, sales, business development or merchant/vendor management, ideally in a marketplace, food delivery, fintech, e-commerce or FMCG business.
• A track record of hitting commercial targets and negotiating with business owners. You handle objections and you close.
• Strong analytical skills. You're confident in Excel/Google Sheets and dashboards and use data to decide where to spend your time.
• Experience managing many accounts at once with discipline and follow-through.
• Ownership and resilience. You solve problems end to end and do your best work in a fast-moving environment.
• Excellent spoken and written English. You're based in Lagos or Abuja and happy to spend time in the field.

Nice-to-have;

• Knowledge of food delivery / q-commerce metrics and the Lagos or Abuja restaurant and retail scene.
• Experience selling digital ads or promotions
• SQL or Looker skills.
• Yoruba, Hausa, Igbo or Pidgin.
• Bachelor's Degree in Business, Economics, Marketing or a related field.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work on a hybrid model, and the opportunity to work from anywhere for up to three weeks a year!
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!