Networking Certification Lead - Multiple Teams

Role: HPE Networking Aruba Certification Lead

The Product Adoption Content and Education team develops and delivers the content our customers need to install, manage, and configure HPE Networking’s products and solutions. HPE Networking is all about powering connections and empowering change.

What you’ll do:

The courseware and certification developers on the this team strive for this goal daily by: 

• Putting teamwork first. We know that we can do so much more collectively than we can individually. We are respectful, collaborative, inclusive, and courageous. We also remember a huge part of teamwork is not taking ourselves too seriously and every day we try to sprinkle a little bit of fun into the mix.  

• Being unafraid to fail. We know that everything won't be done perfectly the first time. We go for it anyway. When we make mistakes, we get up, brush ourselves off, learn from experience, support each other, and try again.  

• Remembering why our work is important. Our job is to help make our customers successful. We do this through simplified onboarding, intuitive help in our applications, and giving customers the content they need when they need it. When we do this, we help make their lives better, which has intrinsic meaning. We also help make something essential to life as we know it, connectivity from anywhere to anywhere, possible. We measure our success against these goals. 

We are looking for a Certification Leadto join our industry-leading certification team! In this role you’ll create customer-focused and manage certificationcontent, including comprehensive concepts, examples, tasks, and hands-on activities for HPE Networking’s cutting-edge cloud services, automation, and networking products.
 

The ideal candidate is a subject matter expert in the content, and a persistent self-starter with strong collaborative skillswho also has an interest in leading certification content development projects. This ideal candidate enjoys continuous learning and professional growth and can excel in a fast-paced, highly-technical working environment.

Responsibilities: 

• Certification Program Development & Workshop Management 

• Plan, schedule, staff, and actively participate in written certification development workshops. 

• Plan, schedule, staff, and actively participate in expert-level (E-level) certification workshops. 

• Maintain and manage a network of Subject Matter Experts (SMEs) based on technical expertise and specialization. 

• Communicate certification program objectives, processes, and requirements across the organization. 

• Evaluate and recommend new certification exams, specializations, and learning paths as emerging technologies are introduced. 

• Exam Blueprint & Content Development 

• Create, review, and maintain certification exam blueprints to ensure objectives and topics are accurately represented prior to workshop development. 

• Leverage AI-assisted tools to generate portions of exam content for upcoming certification workshops. 

• Review, validate, and consolidate existing exam items into a reusable practice item bank. 

• Edit, update, and enhance exam items to develop and maintain practice exams. 

• Expert-Level (E-Level) Exam Development 

• Convert workshop outputs into functional exam environments and validate all individual tasks to ensure known-good configurations. 

• Work with lab engineering teams to design, build, maintain, and validate master topologies used for expert-level certification exams. 

• Build and maintain exam forms and topology files for online delivery. 

• Troubleshoot and validate issues within expert-level exam delivery environments during candidate testing. 

• Review candidate and lab team feedback regarding expert-level study guides, labs, and supporting materials. 

• Evaluate technical exam feedback and propose detailed corrective actions and improvements. 

• Quality Assurance & Exam Maintenance 

• Review certification exam performance data to identify content updates, revisions, and security enhancements. 

• Work with operations teams to ensure exams are fully prepared and validated for delivery. 

• Coordinate with operations teams to publish and communicate updates related to new or revised exams. 

• Assist in maintaining exam integrity, accuracy, and alignment with current technologies and job roles. 

• Learning Content & Project Management 

• Partner with contractors and internal stakeholders to develop self-study bundles, lab content, and courseware materials. 

• Manage project activities associated with learning content development and delivery. 

• Candidate & Stakeholder Support 

• Provide guidance and recommendations to certification candidates regarding learning paths, certification tracks, and exam selection. 

• Explain and discuss the technical content, objectives, and value of certification exams with internal and external stakeholders. 

• Attend company events and testing activities to support candidate registration and certification operations. 

Key Focus Areas 

• Certification Strategy 

• Exam Development 

• Technical Validation 

• Lab Design & Automation 

• SME Management 

• Quality Assurance 

• Operations Coordination 

• Project Management 

• Candidate Enablement 

• Certification Program Governance 

What you need to bring:

• 5+ years of experience producingtechnical content.  

• BA/BS in Technical Writing, English, Computer Science, or related degree/networking certification or comparable experience. 

• Ability to research complex technical concepts (independently and collaboratively).  

• Strong problem-solving skills; ability to make progress with less-than-complete information. 

• Excellent communication and collaboration skills. 

• Ability to utilize AI tools to scale the creation of content, retaining high quality output. 

• Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud-services. 

Preferred Qualifications: 

• Expertise with the HPE Aruba Networking and/or HPE Juniper Networking products and technologies. 

• Have networking industry expert-level certifications.