IT Support Technician
About the job
- At least 1 year of experience supporting network connectivity and networking equipment for LAN/WAN topologies, Microsoft products including Office 365 and Windows operating systems, Microsoft Active Directory administration, and internet-related technologies including registrars, SSL, and hosting providers.
- Strong work ethic, attention to detail, problem-solving skills, and ability to work well with others.
- Local candidates only; applicants must be in Fort Lauderdale, Florida.
- Provide remote and on-site support for PCs, networking equipment, servers, and desktop software for small, medium-sized, and enterprise organizations.
- Work directly with clients and internal staff of varying technical abilities.
- Contribute to the maintenance and enhancement of internal systems and customer-facing hosted and cloud environments.
- Participate in projects when needed.
- Contribute to improving the IT environment and providing exceptional customer service and support.
- Technical certifications or training equivalent to A+ and Network+ are preferred.
- Prior experience in an MSP or support environment is highly desirable.
- Familiarity with server hardware and related technologies such as RAID, iLO, DRAC, bare metal restores, and backup methods is a plus.
- Experience with LabTech or similar RMM software and ConnectWise or similar PSA software is desirable.
About the company
WheelHouse IT provides managed IT services, focusing on securing, managing, and advancing organizations through cost-effective IT solutions. Their offering includes proactive security, infrastructure support, and strategic technology planning for a wide range of clients including corporations, SMBs, non-profits, and educational groups. The company works by delivering comprehensive IT management—monitoring networks and workstations, applying security measures, maintaining systems, and providing IT expertise—so clients can focus on running their business. WheelHouse differentiates itself through deep understanding of clients’ operations (not just technology), a US-based team of over 60 professionals, multiple Microsoft Gold competencies, and recognition like INC 500 placement and ChannelFutures MSP 501 ranking. The goal is to help organizations reduce IT risk, improve efficiency, and enable growth by partnering with a trusted, capable IT partner.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Fort Lauderdale, Florida
Founded
2012
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Simplify's Take
What believers are saying
- August 2026 month-to-month offerings lower buyer friction for cautious midsize companies.
- Miami IT support launch expands addressable market in a fast-growing business corridor.
- July 2026 claims: 52-second answers and 29.6-minute resolutions strengthen retention and referrals.
What critics are saying
- Regional focus in Florida, New York, and California limits national enterprise penetration.
- Month-to-month IT services, launched August 2026, compress contract lock-in and pricing power.
- A major breach in its monitored client base would shatter SOC 2 trust immediately.
What makes WheelHouse IT unique
- 2026 MSP 501 No. 50; seventh straight year signals durable operating discipline.
- SOC 2, Microsoft Partner, CrowdStrike, Huntress, and Tenable create enterprise-grade credibility.
- Pod-based U.S. support keeps familiar technicians on accounts, not offshore call scripts.
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Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Disability Insurance
- Life Insurance
- 401(k) Company Match
- Remote Work Options
- Flexible Work Hours
- Paid Vacation
- Paid Holidays
- Performance Bonus
- Training Programs