The Challenge

The Global Real Estate and Workplace organization is dedicated to setting, implementing, and optimizing an integrated, inclusive, sustainable, safe, and secure physical and digital workplace experience for OneTrust’s distributed workforce. The Global Real Estate and Workplace team is comprised of real estate and project management professionals and workplace and facilities professionals.

As the Workplace Associate for the Atlanta office, you will be responsible for being the primary point of contact for employees and leadership. This includes creating a welcoming and warm community environment, supporting events, and running the day-to-day of hospitality for OneTrust.

This position reports to the Workplace Manager in Atlanta and to Senior Workplace Manager for North America who is also based in Atlanta.

Your Mission

• Front Desk/ Ambassador: You will be responsible for staffing the front desk and greeting all employees and leaders, guests, vendors as they enter the space and pass by. You will also be responsible for developing relationships with Executive Assistants and corporate teams like IT Operations, People and Culture, Security, InfoSec, Research and Development, Internal Communications, and to plan, communicate, and execute events in with the Workplace Manager and Senior Workplace Manager for North America as a member of the Real Estate and Workplace team.
• Events, Community & Communication Management: You will be responsible for partnering with the Workplace Manager to plan events and community engagement program to include a mix of in-person and digital tactics. You will manage and drive engagement on internal communications channels for employees and respond to questions with a consistent, warm, friendly, positive, and clear approach as well as compile content for regular newsletters and updates.
• Building Operations: You will be responsible for assisting with all aspects of managing the office in Atlanta, including ensuring that the pantries/ common areas are tidy, well stocked and that everything is in good working order.
• Mail & Package Management: You will be responsible for receiving, sorting, and contacting employees about mail as well as tracking shelf time and other aspects of the Mail & Package policy.
• Staffing the front desk during high-traffic times. Make a point to greet each person that walks by, learn their names, and remember personal details about them to build relationships.
• Coordinate regular meetings with the Executive Assistants of OneTrust’s executive leadership team to stay updated on travel schedules, preferences, requests, and any upcoming changes so you can proactively plan for them.
• Manage requests and communications with employees through JIRA in partnership with other Real Estate and Workplace team members.
• Build strong relationships with team leaders and points of contact to know and support their workplace needs.
• Coordinate events, including working within a budget to purchase and set up decorations, catering and other details as specified by Real Estate and Workplace leadership and other team leaders.
• Design and run programs such as competitions and social engagement on internal communications channels to drive engagement and build community and connection.
• Partner with the Employee Trust Groups and Diversity, Equity, and Inclusion (DE&I) groups to design and implement programming in alignment with OneTrust’s visions and goals for these organizations.
• Compile and prepare newsletter content to go out to employees on a regular basis.
• Partner with the Workplace Manager to do walkthroughs of the office and ensure everything is working and up to OneTrust’s standards of excellence. Move boxes, reset spaces as need be during walkthroughs.
• Give tours and be a helpful and knowledgeable presence regarding the office.
• Manage the day-to-day of mail and packaging for OneTrust’s headquarters, including shipping and receiving mail, sorting received mail and contacting employees to come pick up as well as scanning and sending department mail.
• Support creation and documentation of systems and processes, and the management and maintenance of those systems & processes.

You Are

• Knowledge of business processes and professional office etiquette.
• Demonstrated interpersonal skills, with the ability to work effectively with all organizational levels.
• Strong communication skills (verbal, written, presentation and listening).
• Familiarity with and competence in Microsoft Suite, including Excel and PowerPoint.
• Familiarity with marketing and internal communications techniques. Experience putting together email newsletters and managing online communities.
• Familiarity with data entry regarding budgets, tracking supplies, and other forms of inventory.
• Familiar with mail and package processes with different providers including USPS, FedEx, DHL, and UPS.
• Ability to maintain confidentiality and integrity information.
• Has a proactive, can-do approach. Eager to learn and grow.
• Works well with little direction and has a strong sense of personal responsibility and integrity when it comes to doing a good job.
• Ability to work efficiently and effectively while maintaining attention to detail.
• Ability to collect and interpret information to be used to improve day-to-day work.
• Basic project management skills (e.g., managing multiple client requests and deadlines).
• 3+ years of administration, reception, business, or other comparable experience.
• College degree in business, hospitality, facilities, communications, real estate or related disciplines.
• Proficiency with Microsoft Suite, including Excel, Word, and Microsoft Project.
• Possesses a ‘can do’, positive and proactive attitude. Eager to learn and grow.
• Familiarity with workplace approaches and strategies, experience in the real estate industry.
• Experience working with a distributed, asynchronous workforce.
• Background in business administration and/or real estate, hospitality, or facility management.