Marriott International

Manages and franchises hotels around the world

Spa Desk Agent

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeCharlotte, NC, USANo salary listedIn-person

About the Job

Requirements

High school diploma or GED equivalent is preferred.
Less than one year of related work experience is preferred.
No supervisory experience is required.
The role requires standing, sitting, or walking for extended periods.
The role requires moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
The role requires compliance with company policies, confidentiality standards, quality assurance expectations, and professional appearance standards.

Responsibilities

Schedule spa and salon services for individuals and large groups using the reservations software system.
Call guests to confirm scheduled services.
Answer questions about available services.
Update the reservations and cancellations list throughout the day.
Inform service providers of last-minute changes and resolve scheduling issues by working with the supervisor or manager.
Check in guests for appointments, confirm their first and last names, and provide a general spa orientation upon arrival.
Promote and sell spa and salon services.
Obtain and secure the assigned bank, ensure the accuracy of contracted monies, and obtain the change required for the expected business level.
Process guest payments for spa and salon services and obtain payment authorization as needed.
Accept and log cash tips for employees.
Balance, scan, and drop receipts with Accounting.
Notify Engineering of maintenance and repair needs.
Report accidents, injuries, and unsafe work conditions to the manager.
Welcome and acknowledge guests according to company standards, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Perform other reasonable job duties as requested by supervisors.

POSITION SUMMARY

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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