Offering & Sales Operations Specialist

Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to ‘Deliver the best people flow experience’. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings.

Job Title - KANZ NBS Offering & Sales Operations Specialist

Why this role?

KONE is embarking upon an exciting growth phase and this represents an opportunity for you to join our Chennai KBS team, as a KANZ NBS Offering & Sales operations specialist. The NBS Offering Support is responsible for the day-to-day operational support, maintenance, release updates, and issue resolution across KANZ sales and digital tools, including Power BI dashboards. This role ensures sales tools and reporting dashboards remain accurate, up-to-date, and fully functional — enabling frontline teams to sell efficiently and make data-driven decisions.

What will you be doing?

Sales Tools Releases & Updates

Execute sales tools updates and configuration changes aligned with global KTOC releases (NBS, FRB). Currently this is done twice a year.

• Affected tools included but not limited to Car Designer, Tender Letter Gendoc, Click & Send, KONE Studio
• Support end-to-end KTOC pricing testing, validation, and deployment across Australia and New Zealand
• Coordinate release readiness activities and ensure tools are updated
• Perform UAT (User Acceptance Testing) for new releases, tool updates, and dashboard changes before go-live
• Validate pricing outputs, configurations, document generation, and dashboard data for accuracy
• Document known issues, workarounds, and release notes for frontline communication
  

Tools Maintenance & BAU Support

Provide ongoing support for issues as they arise for the KANZ sales tools portfolio. Frequency is ad hoc as required.

• Act as first point of contact for sales tool and dashboard issues reported by frontline users
• Diagnose, troubleshoot, and resolve tool-related and Power BI problems in a timely manner
• Create and manage Jira tickets for issues requiring Global/KTI team support
• Track open issues through to resolution and communicate status to affected users
• Escalate critical or systemic issues to the Sales System Manager or Offering Deployment Manager

Tools include but are not limited to

• KTOC
• KONE Studio & KONE Car Designer
• GENDOC
• Tender Letter, Mobile Discount, Click & Send
• MiniSpace / Global MiniSpace
• LeadEngine (BCI–Salesforce integration)

Power BI Dashboard Maintenance & Updates

• Update and maintain Power BI dashboards and Power Apps as needed, ensuring data accuracy.
• Refresh data sources, fix broken queries, and resolve Power BI data refresh errors (e.g., OAuth failures, Formula. Firewall issues, gateway connectivity)
• Coordinate with data owners and IT to ensure data pipelines (Salesforce, SharePoint, Dataverse) remain connected and up-to-date
• Manage Power BI workspace access, report distribution, and row-level security (RLS) as needed
• Document dashboard changes, data source mappings, and known issues for knowledge continuity

Are you the one?

• Minimum 10 years of experience with at-least 3-4 yrs of prior experience in KTOC, KONE Studio & KONE Car Designer, GENDOC, Tender Letter, Mobile Discount, Click & Send Mini Space / Global MiniSpace, LeadEngine (BCI–Salesforce integration) will be considered an advantage
• Strong analytical capability with attention to detail and solid data management skills

Additional Information

• Location: KBS, Chennai (Ambattur)
• Primary working time zone: Sydney, Australia
• Business line: NBS
• Travel: Flexibility to travel to Australia and New Zealand as required
• End-of-month support: Flexibility to support month-end closure activities and priorities

What do we offer?

• Career progression opportunities within a global organization.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

At KONE, we believe in fair and competitive pay that recognizes performance and supports employee engagement. Our approach covers a comprehensive total rewards package, including both financial and non-financial benefits. We are committed to fostering a culture of fairness, respect, equity, diversity, and inclusion.

Read more on https://kone.com/global/en/careers.html