Full-Time
Insurance Agent
Updated on 8/11/2026
Veterans United
1,001-5,000 employees
VA loan origination and servicing
Compensation Overview
$60k - $85k/yr
Columbia, MO, USA + 1 more
More locations: Jefferson City, MO, USA
In Person
 Sales & Account Management (1) |
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- At least one year of experience working with customers over the phone.
- Strong written and verbal communication skills and the ability to deliver high-quality customer service.
- Ability to use basic computer technology and internet-based company tools.
- Ability to obtain a Property and Casualty insurance license upon joining if not already licensed.
- Ability to manage shifting priorities, follow up on tasks, meet deadlines, and handle multiple responsibilities.
- Reliability and consistent attendance.
- Reach out to customers within 24 hours of receiving their information, share quotes, answer questions, and help them select suitable insurance coverage.
- Issue insurance policies, assess customers' overall needs, and offer home, auto, and other coverage options.
- Coordinate with Operations teams and insurance carriers to ensure policy accuracy and a smooth process from the customer to the loan team.
- Build relationships with Loan Officers, insurance carriers, and other partners by gathering information, communicating updates, and delivering a strong customer experience.
- Communicate with borrowers by phone, email, and other communication tools.
- Participate in business calls that may be recorded and reviewed with artificial-intelligence-assisted technology for coaching, quality assurance, compliance, training, and performance evaluation.
- Contribute where needed to support a collaborative team culture.
Veterans United Home Loans provides VA-backed mortgage lending services for veterans and active-duty personnel, handling loan origination and loan servicing. Its core product is a VA loan guaranteed by the VA, typically with no down payment, competitive rates, and limited closing costs, with guidance through the application and ongoing mortgage management. The company differentiates itself by focusing on military families, offering dedicated military advisors and educational resources, and supporting communities through the Veterans United Foundation. Its goal is to help veterans achieve homeownership and improve their lives through ongoing support and outreach.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Columbia, South Carolina
Founded
2002
Get referred to Veterans United
See people who can refer or advise you
Simplify's Take
What believers are saying
- Q2 2026 VA purchase volume rose 35.1% quarter-over-quarter and 13.4% year-over-year.
- Veterans United's July 2026 career pages show hiring across engineering, marketing, and servicing.
- AI survey marketing keeps Veterans United visible with younger homebuyers and reinforces digital lead generation.
What critics are saying
- Peyton v. Veterans United, filed February 18, 2026, alleges RESPA steering and deception.
- The lawsuit attacks the Veterans United name, risking borrower trust and referral partnerships through 2027.
- A finding of illegal referral payments would cripple its lead-generation model and invite CFPB scrutiny.
What makes Veterans United unique
- Veterans United led VA purchase lending in Q2 2026 with 19,144 loans.
- Veterans United built a veteran-focused mortgage brand around VA loans and military-advisor support.
- Veterans United pairs mortgage origination with Veterans United Realty, controlling borrower and agent workflows.
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Benefits
Flexible Work Hours
Professional Development Budget
Company News
Power Moves: Sagent, NAAHL, Veterans United and others make notable additions. A roundup of mortgage-related people news from the past three weeks * July 02, 2026 Sagent, a provider of cloud-based and AI-native mortgage servicing technology, has appointed Kenneth Posner as chief financial officer. Posner has more than 30 years of experience in the mortgage and financial services industries, including a lengthy stint as senior vice president of strategic planning and investor relations at loan servicer Mr. Cooper Group, which was acquired by Rocket Companies in 2025. He also co-founded Capital Bank Financial Corp. and worked as a senior research analyst at Morgan Stanley earlier in his career. The National Association of Affordable Housing Lenders (NAAHL) has added Ayrianne Parks as deputy director and Meaghan Lynch Collins as senior director of communications. Parks previously worked as senior director of policy advocacy for Enterprise Community Partners and served as co-chair of the ACTION Campaign, a grassroots coalition that advocates for expansion of the Low-Income Housing Tax Credit. Lynch Collins most recently served as head of federal affairs at Airbnb Inc. and was formerly press secretary at the Department of Housing and Urban Development (HUD), with prior experience on Capitol Hill in public relations roles at both the House and Senate. The Center for Affordable Housing Lending, the nonprofit policy research partner of the NAAHL, has named Julia Gordon its inaugural senior fellow, marking the first appointment in a research program that aims to address challenges in affordable housing finance. Gordon served for nearly three years as assistant secretary for housing and federal housing commissioner at HUD. She previously was president of the National Community Stabilization Trust and held a senior role at the Federal Housing Finance Agency. In 2025, she founded Gordon Housing Strategies, a consulting firm serving the housing, mortgage, community development and consumer finance sectors. Veterans United Home Loans has promoted Kelley Frink to chief operations officer. Frink, who joined the company in 2013, was named chief financial officer in 2019. A licensed certified public accountant, she oversaw Veterans United's financial reporting as it financed more than $26 billion in home loans last year. LendlyX Inc., a tech company providing fraud detection and loan file analysis to the private lending industry, announced Linda Hyde has joined its advisory team. Hyde, based in Kansas City, is president of the American Association of Private Lenders. Certainty Home Lending has added Miguel Hawkins as senior vice president of emerging markets, Ivan Ramirez and Midelvia Chavez as vice presidents of mortgage lending, and Elvira Rodriguez as producing branch manager. Rodriguez is based in the Las Vegas area, while the other three new hires are in the Atlanta metro area, with the company noting that the appointments reflect its "continued commitment to serving Spanish-speaking markets." Get these articles in your inbox. You have already submitted that form Click n' Close has hired Merv Govender as chief information officer. Bringing more than 25 years of tech leadership experience across the banking, gaming and healthcare industries, Govender will be tasked with leading the Texas-based lender's technology development and deployment strategy, including cybersecurity and driving the company's adoption of artificial intelligence to support its lending operations and third-party origination channel. Lower has tapped Nino Saso to serve as executive vice president of retail and divisional president, where he will be tasked with recruitment, market expansion and retail strategy. Saso most recently served as chief production officer at U.S. Mortgage Corp. Real estate data provider BiggerPockets has named Eric Augustyn as CEO. With 20 years of real estate investing and business leadership experience, Augustyn aims to expand the company's Pro Perks program, which provides members with deal-finding resources and discounts from lenders and other real estate service providers. Dovenmuehle, an Illinois-based mortgage subservicing company, has named Ann Morey head of product. Morey most recently served as vice president of product delivery at Tria and previously was a director of product for cloud platforms with the U.S. Air Force. She has also held product management positions at XPO Logistics and First Data. SingleSource Property Solutions, a provider of residential property services, has hired Noah Meier as chief appraiser. Meier has been in the appraisal industry since 2004, working in the field before moving into management roles at Xome and ServiceLink.
Veterans United COO Kelley Frink earns HousingWire Women of Influence Award. Jul 01, 2026, 14:09 ET COLUMBIA, Mo., July 1, 2026 /PRNewswire/ - Veterans United Home Loans is proud to celebrate Kelley Frink, the company's newly elevated Chief Operations Officer, as a recipient of HousingWire's 2026 Women of Influence award. Now in its 17th year, the prestigious honor recognizes 100 women whose leadership is shaping the future of the housing industry. The recognition comes just days after Veterans United announced Frink's newly expanded role that will extend her oversight across the company's full business operations, including operations, finance and strategic planning. "Kelley's recognition by HousingWire is well-deserved, and it comes at a fitting moment," said Amanda Andrade, Chief People Officer at Veterans United Home Loans. "She has been an integral part of building Veterans United into the nation's No. 1 VA purchase lender, and we couldn't be more excited about what she's going to bring to the role. This honor reflects not just Kelley's individual accomplishments, but the kind of leadership that defines our culture here at Veterans United." Frink, who joined Veterans United in 2013 and has served in senior leadership for more than a decade, is one of the company's longest-tenured executives. As CFO, she helped guide the company through remarkable results in 2025, overseeing a year in which Veterans United financed more than $26 billion in home loans. "Being recognized alongside so many remarkable women in housing is humbling," said Frink about her honor. "I'm proud of what our team has built here at Veterans United, and I'm energized by the opportunity ahead in this new role. Our mission - making sure Veterans and military families have access to the home loan benefits they've earned - is what drives everything we do, and I'm committed to serving that mission in an even bigger way," she said. About Veterans United Home Loans Veterans United Home Loans, a full-service national direct lender based in Columbia, Missouri, closed more than $26 billion in loans in fiscal 2025 and was the nation's No. 1 VA purchase lender, according to Department of Veterans Affairs Lender Statistics. The company's mission is to help Veterans and service members take advantage of the home loan benefits earned by their service. VeteransUnited.com | 1-800-884-5560 | 550 Veterans United Drive, Columbia, MO 65201 | Veterans United Home Loans NMLS # 1907 (www.nmlsconsumeraccess.org). Private lender. Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency. Licensed in all 50 states. Military advisors are paid employees of Veterans United. For State Licensing information, please visit www.veteransunited.com/licenses. Equal Housing Opportunity. About HousingWire's Women of Influence Award Now in its 17th year, HousingWire's Women of Influence award recognizes 100 women whose leadership is shaping the future of housing. Honorees are selected based on professional accomplishments, industry leadership, community involvement and overall influence. To learn more, visit www.housingwire.com. SOURCE Veterans United Home Loans
Amended class-action lawsuit accuses Veterans United of 'bait-and-switch' tactics. by flávia furlan nunes May 06, 2026 12:25 PM. Plaintiffs filed an amended complaint against Veterans United Home Loans, owned by Mortgage Research Center, adding claims of "bait-and-switch" and misleading advertising tactics, according to court filings reviewed by HousingWire. The original complaint filed in February alleges the lender misled homebuyers into believing it is connected to the U.S. Department of Veterans Affairs (VA), while also distributing leads to preferred agents who, upon closing a home sale, pay the company roughly 35% of their commission. Agents who do not refer loans back allegedly stop receiving leads. The plaintiffs claim Veterans United loans are more costly and carry higher interest rates than other lenders. The lender filed a motion to dismiss in April, saying plaintiffs failed to present "any concrete and particularized injury." The amended complaint filed on Monday, however, describes a "bait-and-switch" tactic in which the lender would initially offer artificially favorable, non-fixed terms during the shopping phase to attract borrowers, only to raise the costs and interest rates later at the "lock" phase. Borrowers often proceed anyway, believing they're dealing with the VA or because they have already paid money they will forfeit if they lose the house, the lawsuit states. Supporting documents from a confidential loan officer show a case where the rate increased by 0.25% in just three days despite market conditions improving. "The mortgage market demonstrably improved during this three-day period by about .25%. Veterans United's practice of blaming 'market conditions' for an increase in rates is demonstrably false," the lawsuit states. In response, Chad Moller, corporate communications manager at Veterans United, said the amended complaint "adds volume and hyperbole, not substance." "We intend to vigorously defend ourselves from these meritless claims," Moller said. "Veterans United Home Loans and Veterans United Realty have never held themselves out as the VA or any other government agency." The company was founded and is run by three individuals with no military service records, the original complaint states. Moller adds that the lender's name "was never a problem until a class-action attorney needed it to be." "We frequently tell our customers that we are not a government agency or part of the VA, and we appreciate the plaintiff's class-action attorneys identifying in the complaint more than a dozen examples of where we do so," Moller added. The amended complaint brings 15 plaintiffs (up from three in the original) and eight claims (compared to four previously). These include two counts of Real Estate Settlement Procedures Act (RESPA) violations, violations of consumer protection laws in five states (Missouri, Illinois, New York, Ohio and Texas) and unjust enrichment. They also bring expanded testimonies from six confidential loan officers and five real estate agents. The case is in the U.S. District Court for the Western District of Missouri against Veterans United, Realty Search Solutions, Realty Search Solutions Network (d/b/a Veterans United Realty) and Mortgage Research Center. The plaintiffs are homeowners who obtained loans from Veterans United between 2018 and 2025. They are represented by Hagens Berman, who had clients in cases involving Zillow and Rocket Companies, following settlements tied to real estate brokerage commissions that totaled more than $1 billion. 26 May, 06
Veterans United seeks dismissal of VA impersonation, steering lawsuit. Veterans United Home Loans, owned by Mortgage Research Center, filed a motion to dismiss a class-action lawsuit that accuses the lender of falsely presenting itself as affiliated with the federal government and steering borrowers toward more costly loans. The lender argues that the plaintiffs failed to present "any concrete and particularized injury" and to state a claim. Attorneys for the plaintiffs declined to comment.
Frequently asked questions. * Veterans United is a mortgage lender based in Columbia, Missouri, that specializes in VA home loans for veterans, active-duty service members and surviving spouses. Founded in 2002, it has closed more than half a million VA loans and have been the #1 VA purchase lender for nine consecutive years. * Not if you meet the basic requirements: a 620 credit score and steady income. Since it specializes in VA loans, you'll also need to meet VA eligibility requirements (service requirements and a Certificate of Eligibility). If your credit needs work, it offers free credit counseling to help you qualify, a service that's helped over 50,000 veterans improve their scores. * Yes. Veterans United is a direct mortgage lender licensed to operate in all 50 states. It originates loans rather than acting as a broker. * Veterans United specializes in VA loans (purchase, refinance, cash-out refinance, IRRRL), but it also offers FHA, USDA, conventional and jumbo loans. However, it doesn't directly offer home equity loans or HELOCs. These types of loans are available through its partner, U.S. Bank. * Not directly. Veterans United partners with U.S. Bank to offer home equity loans and HELOCs. If you're interested in these products, Veterans United does an initial screening and refers you to U.S. Bank. Alternatively, Veterans United directly offers VA cash-out refinances, which allow you to refinance your mortgage and take cash from your home's equity without needing a separate lender. * The average closing time is about 34 days, faster than the national average. Some borrowers close in as little as three weeks, especially with VA loans. * Absolutely. Its 24/7 customer service and fully online/mobile process make itideal for service members stationed internationally. You can upload documents, track your loan progress and communicate with your team from anywhere in the world. * If your credit score is below 620, you won't initially qualify for a loan. However, Veterans United offers free credit counseling to help you improve your score. Its service has helped over 50,000 veterans build their credit and eventually qualify for a home loan. Sources. Contributor Christi Gorbett is a freelance writer with more than eight years of experience and a master's degree in English. She's created a wide range of content for banks, financial product comparison sites, and marketing companies on topics like small business loans, credit cards, mortgages, retirement planning, lender reviews, and more. As a former teacher, Christi excels at making complex financial topics accessible and easy to understand. Her interest in finance grew when she returned to the U.S. after living in South Korea for nearly a decade. This shift was driven by several personal financial challenges: rebuilding her financial base after the move home, starting her own business, and catching up on retirement savings. These experiences deepened Christi's practical understanding of finance and intensified her interest in the field. See full profile More resources on Finder Mortgage guides Loan types Finder group compare the following lenders and brokers Term length Mortgage cost by amount Mortgage calculators