Senior Business Development Manager - Clinical

Job title: Senior Business Development Manager – Clinical (M25 region)

Department: Sales

Location: London – M25

GLS: S03

Working hours: 37.5 hours per week, field based (4.5 days) and home based (0.5 day)

A brighter future awaits you

Job Summary

Working closely with Business Development Managers (BDMs), Regional Sales Managers (RSMs) and Key Account Managers (KAMs), the role provides professional and clinical support to customers across the M25 region, helping to strengthen customer relationships and support the delivery of regional and account objectives.

Working in the field for four days per week, the role will partner with BDMs and the wider commercial team to identify the training and development needs of Eye Care Professionals (ECPs) and other relevant practice teams. They will deliver tailored peer-to-peer clinical support, product-focused training and CPD, building customers' knowledge, skills and confidence to proactively fit contact lenses and support the effective use and recommendation of the company's products. 

Customer support may be delivered jointly with BDMs or independently, depending on the needs of the account. The role will provide additional clinical expertise for key customer conversations and create opportunities to deepen engagement through relevant education and professional development.

The remaining one day per week will be dedicated to Professional Affairs activities, contributing to wider Professional Affairs priorities, projects and initiatives and supporting colleagues across the business with clinical and professional expertise.

Key Responsibilities 

• Work in partnership with BDMs, RSMs and KAMs to support customers across the M25 region, aligning clinical and professional activity to agreed account and regional priorities.
• Work closely with BDMs to identify the clinical, educational and training needs of ECPs and wider practice teams, recommending and delivering appropriate professional support.
• Deliver high-quality peer-to-peer clinical education, product-focused training, CPD and in-room coaching to ECPs and other relevant customer groups.
• Support customer development and contact lens category growth by applying strong clinical, technical and product knowledge to relevant customer needs and opportunities.
• Develop and maintain excellent knowledge of CooperVision products, clinical and technical information, product strategy, market positioning and key professional messages.
• Build strong professional relationships with ECPs, Practice Owners, Practice and Store Managers and wider practice teams, establishing CooperVision as a trusted partner in professional education and development.
• Work collaboratively with BDMs to support the introduction and adoption of new products, providing the clinical education and professional support required to build customer knowledge and confidence.
• Provide clinical coaching and upskilling to BDMs and other commercial colleagues, helping them develop their knowledge, confidence and ability to engage effectively in relevant clinical and product conversations.
• Support with key customer engagements and clinical presentations, using professional expertise to support meaningful and credible ECP conversations.
• Work collaboratively across Professional Affairs, Commercial, Marketing and Field Sales team to plan and execute agreed customer education, professional development and business initiatives.
• Represent CooperVision at professional meetings, seminars, exhibitions, conferences and educational events as required, maintaining high professional and clinical standards.
• Maintain accurate records of relevant customer interactions, education and activity within agreed systems, including the designated CRM, to support effective collaboration and sharing of customer insights.
• Spend approximately four days per week supporting customers and commercial teams within the M25 region, with activity determined by customer needs and agreed business priorities.
• Dedicate approximately one day per week to wider Professional Affairs activities, contributing to professional education initiatives, projects, internal capability development and other agreed Professional Affairs priorities.
• Maintain high professional standards, comply with company policies and relevant professional requirements, demonstrate flexibility and adaptability, and take responsibility for continuous professional development and self-development.
• Performance will be measured against agreed Professional Affairs, customer engagement, education and capability objectives, and the role's contribution to broader regional and commercial priorities.
• Undertake any other appropriate duties aligned with the scope and purpose of the role.

Knowledge, Skills and Abilities, Experience:

• Eye care practitioner with experience in a professional sales environment
• Awareness and ability to make a positive impact with prospective, existing customers and others in a coaching style 
• Enviable track record of achievement gained from organisations that demonstrate and require strong interpersonal skills in order to influence at all levels of management.
• Strong relationship builder, able to tailor messages to different audiences using enhanced listening and coaching skills 
• Able to effectively question, overcome objections, influence behaviour change, and gain commitment to action 
• Highly pro-active and able to work successfully alone as well as within a team to pre-determined objectives
• Ability to manage a large geographical sales area
• Works well under pressure
• Self-motivated with the ability to prioritise and organise effectively
• Excellent inter-personal skills
• Effective communicator with excellent presentation skills
• Results oriented
• Entrepreneurial, tenacious and resilient
• •Computer literacy including Excel, Word and PowerPoint are essential.

What we offer:

You’ll receive competitive compensation and a fantastic benefits package including, company car, sales bonus, private medical, health cash plan, 25 days holiday, pension scheme, life assurance, access to our Wellness Platform to support you in mental health and wellbeing, a discounted contact lens scheme and much more!

We are committed to our employees’ personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential. To help us achieve our goals, we’ll give you everything you need to help you achieve yours. 

We also provide access to LinkedIn Learning to help you develop your career and grow with CooperVision.

What you can expect:

As a CooperVision employee, you’ll be welcomed into a diverse and progressive global business. We appreciate how important fostering a diverse and inclusive culture is and how different perspectives add value and contribute to our success. With our CooperPride, African Descent, Woman’s Impact Network and Mind Body and Wellbeing Employee Resource Groups, we offer opportunities for employees to learn and grow within an inclusive and safe space.

If you like what you see, take the first step towards your Brighter Future and apply today! All suitably qualified applicants will receive equal consideration and opportunities from CooperVision.

Please view our careers page at https://hcjy.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1to view all other opportunities.

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