Operation Support Clerk

*This is Disability Hiring position. It will be required to provide the Certification for Person with Disability at the interview process.

*This is a fixed-term contractor position. 

This position provides English-language and back-office support for the Travel & Concierge Experience Division.

The role involves communicating and coordinating with hotels, restaurants, and other partners to help deliver premium travel experiences to our customers.

• Basic computer skills, including email and Microsoft Excel 
• Strong attention to detail and the ability to perform administrative tasks accurately and efficiently 
• Strong communication skills 
• Ability to work collaboratively as part of a team 
• Native-level Japanese proficiency and conversational-level English proficiency

Preferred Qualifications

• Experience in the travel or service industry 
• Experience providing premium or high-end customer service

Provide communication and coordination support with hotels and other partners based on language proficiency and requests from the Front Office team.

• Communicate and coordinate with vendors and partners in Japan and overseas, including hotels and restaurants, via phone and email 
• Support the Front Office team with communications and arrangements with hotels and other partners 
• Share relevant information and updates with consultants 
• Collaborate with internal stakeholders, including team members in the Japan office and global teams