Manager, Knowledge Management Solutions

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

This role is based in Bangalore.  

The Knowledge Management Solutions (KMS) team at LinkedIn is responsible for creating and delivering self-service content for LinkedIn’s members, customers and employees. The team creates instructional, procedural, and technical content using both traditional and AI-powered methods. This content is made available externally through LinkedIn's help centers, virtual chat assistants, and in-product experiences (including those powered by AI/GAI). Employees also use this content internally through enterprise search systems and CRMs. 

We are seeking a talented and passionate Manager, Knowledge Management Solutions to join the team responsible for the content strategy and authoring of these self-service resources. This people leader role sits at the center of talent development, team strategy, and execution towards LinkedIn’s self-service strategy. The scope of this role includes interaction with teams in different functions and regions, requiring a strong ability to communicate effectively and understand the different needs of global customers and business partners.      

As a Manager, Knowledge Management Solutions you will directly manage a team of Content Strategists. You will supervise the efforts of the team to develop content strategies that support multiple lines of business, including ensuring high-quality and high-performing content and driving business partner relationships within your team’s focus areas. Talent is our top priority, and you will be responsible for enabling and coaching your team to drive business results, adapt to change, and innovate. You will work across the team and other functions to ensure long-term scalability and ROI of LinkedIn’s content ecosystem as we transition to AEM Guides and expand AI-driven content creation and self-service experiences.  

Key Responsibilities 

• Hire, manage, and develop a mid-size team that may span across multiple areas of expertise and/or locations 
• Partner and work closely with peer managers and cross-functional groups to connect strategy to vision and align team goals, priorities, and roadmap to business needs 
• Build subject matter expertise for designated line of business(es) and lead the content strategy and content creation efforts that enable us to deliver clear and relevant information to our members and customers for that business 
• Leverage insights and analytics to guide your team to optimize content performance and lead experimentation to continuously improve outcomes and content quality 
• Partner with internal and external teams to evolve our content systems at scale, combining structured content, automation, reuse, and AI-assisted workflows across content development and delivery 
• Own intake, prioritization, and capacity planning across team initiatives 
• Lead organizational change by evolving team skills and processes to meet emerging needs 
• Inspire, motivate, and develop productive, effective, high morale teams 
• Coach and mentor team members to support consistent growth and development of employees’ careers 
• Model LinkedIn’s culture and values and actively participate in developing a healthy team culture 
   

Qualifications

Basic Qualifications 

• Bachelor’s degree in Journalism, English, Computer Science, or equivalent working experience 
• 8+ years in one or more of the following areas: content strategy, knowledge management, content management, content operations, or technical writing 
• 5+ years of experience in working with enterprise content management systems, Adobe Experience Manager (AEM) Guides preferred 
• 5+ years of experience in DITA, structured writing, content reuse, and topic-based authoring 
• 5+ years of demonstrated sound analytical, organizational, and project management skills 
• 3+ years in a leadership role, including experience managing, coaching, and developing team members 

Preferred Qualifications 

• Experience in the content creation and validation process for GAI/AI conversational interfaces and familiarity with prompt engineering principles 
• Demonstrated knowledge of AI-powered content development processes and tooling 
• Knowledge of content governance frameworks and editorial standards 
• Experience in forecasting and capacity planning leveraging business data 
• Strong interpersonal skills, including the ability to build authentic business partnerships across multiple locations and effectively deal with escalations 
• Ability to flex and adapt to changing business needs and processes of a fast-paced work environment 
• Ability to manage multiple projects and priorities, make strong decisions based on LinkedIn values and culture, and demonstrate consistent follow-up. 
• Expertise in managing cross-functional projects and collaborating with technical and business teams 
• Experience in stakeholder management and executive communication 
• Experience defining and tracking performance metrics with strong analytical skills 
• Experience using data and insights to improve content quality, performance, or operational outcomes 
• Proficiency in Jira and Confluence 
• Strong understanding of the content development lifecycle across authoring, publishing, localization, and delivery, including metadata models and information architecture 

Suggested Skills 

• Content Strategy or Technical Writing 
• Cross-functional Collaboration 
• People Management 
• Change Management & Adoption 
• Strategic Thinking 
• AI in Content Development & Systems 

Additional Information

India Disability Policy 

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf

Global Data Privacy Notice and Compliance Posters for Job Candidates 

Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.