City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

Associate Facility Solutions Manager

Facilities ManagementConfirmed live in the last 24 hours

Full-timeCarlsbad, CA, USA

About the Job

Requirements

Three to five or more years of management experience in building maintenance, facility management, or equivalent experience.
A high school diploma is required.
The candidate must be highly detail-oriented and follow through on commitments.
The candidate must have a positive, personable, and outgoing personality and be effective at building relationships.
The candidate must have excellent verbal and strong written communication skills.
Proficiency in Microsoft Office and knowledge of a customer relationship management database are required.
The candidate must have reliable transportation.
The candidate must live in North County San Diego.
The candidate must be able to lift up to 30–50 pounds.
The candidate must be able to stand, walk, bend, or kneel for extended periods.

Responsibilities

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and products.
Ensure excellence in quality and client satisfaction through detailed quality-control inspections of client sites and consistent follow-through on client promises.
Ensure each client's strategy is executed and all services are performed correctly.
Promote sales of supplies, procure supplies for clients, and monitor their use.
Communicate client issues to the Enterprise Facility Solutions Manager and/or Director of Operations, and promptly address issues or problems that arise.
Use City Wide's customer relationship management system to perform client inspections, add extra charges, and route change-of-scope requests.
Schedule each non-routine activity in client facilities using Outlook.
Update and maintain Building Information Sheets and Facility Solutions Manager Summary Sheets.
Ensure material safety data sheets for each client serviced in janitor closets are complete and accurate, and that all items are properly labeled.
Communicate client survey responses to the Director of Operations and the Enterprise Facility Solutions Manager.
Develop and implement plans with the Director of Operations and Enterprise Facility Solutions Manager to resolve client complaints or service deficiencies, and actively monitor compliance.
Review the scope of work and ensure quality assurance for each account to retain existing business and gain new business.
Ensure work meets client standards and company guidelines, and discharge service when it does not meet the service-level agreement.
Manage inspections, customer complaints and requests, new client starts, and VIP treatment requiring attention.
Execute City Wide Facility Solutions of San Diego's operational policies and procedures.
Ensure compliance with client policies and procedures, approved cleaning tools, equipment, and their proper use.
Provide field support, including training and guidance for starting new clients, inspecting contractor performance and compliance with client requirements, troubleshooting customer requests and complaints, coordinating site visits, and developing long-term relationships with clients and contractors.
Negotiate contracts.

Desired Qualifications

A bachelor's degree is highly desirable.

Associate Facility Solutions Manager

City Wide Facility Solutions · Carlsbad, United States · Full-time · Posted 2026-01-16

Salary: USD 56,160–62,400

Workplace: on_site

Department: San Diego

Description

We are seeking a proactive and forward-thinking Associate Facility Solutions Manager (AFSM) to join our team in the facility maintenance services field. The ideal candidate will be responsible for the business operations of assigned clients in North County San Diego. This position provides field support, including training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. The Associate Facility Solutions Manager must be able to work independently and with others, in any type of facility, including but not limited to industrial, manufacturing, office, medical, retail, etc. The AFSM must also exercise good judgment in reporting client concerns to management and in seeking the involvement of others to best meet clients’ needs. Additional responsibilities include negotiating contracts, procuring supplies from clients and ensuring high client satisfaction.

Essential Functions

Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
Ensure a standard of excellence in quality and client satisfaction through detailed quality control inspections of client sites and consistent follow-through on all client promises.
Ensure the client’s strategy is executed and all services are performed correctly.
Promote the sale of, procure and monitor supplies for clients.
Effectively communicate all client issues with the Enterprise Facility Solutions Manager and/or Director of Operations; promptly address any client issues or problems that arise.
Use City Wide’s CRM to perform client inspections, adding extra charges, CCO routing, etc.
Schedule each non-routine activity in client facilities using Outlook.
Update and keep current all Building Information Sheets (BIS) and FSM Summary Sheets.
Ensure MSDS sheets for each client serviced in the janitor closets are complete, accurate and that all items are properly labeled.
Communicate client survey responses to the Director of Operations and the Enterprise Facility Solutions Manager.
Develop and implement a plan with the Director of Operations and the Enterprise Facility Solutions Manager to resolve client complaints or service deficiencies, and to actively monitor compliance.
Review the scope of work and ensure quality assurance per account to retain existing business and gain new business.
Ensure work is completed to client standards and company guidelines, and discharge if it does not meet the service level agreement. Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
Execute City Wide Facility Solutions of San Diego’s operational policies and procedures.
Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.

Requirements

3-5 plus year's management experience in building maintenance, facility management or equivalent experience.
High School diploma required; bachelor’s degree highly desirable.
Highly detail-oriented and excellent follow-through on commitments.
Positive, personable, and outgoing personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Must have reliable transportation.
Must be living in North County San Diego.

Physical Requirements:

Ability to lift up to 30-50 lbs.
Ability to stand, walk, bend, or kneel for extended periods.

Benefits

Company contribution of $750mo towards health, vision, dental, and life and supplemental insurance
Company 401(k) contribution = 3% of base salary
Great PTO and paid holiday plan
Base salary ranging from $27-30/hr

Apply

Apply at City Wide Facility Solutions

About the Company

City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

City Wide Facility Solutions Houston coordinates and manages building maintenance for property owners and managers. It offers scheduling and oversight of 20+ interior and exterior services through a nationwide network of franchise locations, helping clients handle facility needs without juggling multiple vendors. The service works by acting as a single point of contact that plans, schedules, and monitors maintenance tasks across trades, simplifying coordination for clients. The company differentiates itself through its large franchise network and central scheduling model, which lowers time, stress, and resource demands for facility management. Its goal is to provide a reliable, one-stop facility management solution that streamlines upkeep for buildings and continuously expand its franchise footprint across the U.S. and Canada.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Lenexa, KS
Founded: 2001

Recently Posted Jobs

Explore more opportunities at City Wide Facility Solutions Houston

See more jobs