Assistant Manager - Front Office

Job Description

We are seeking an enthusiastic and detail-oriented Assistant Manager for our Front Office team in Udaipur, India. In this pivotal role, you will serve as a key member of our management team, delivering exceptional guest experiences while maintaining operational excellence. You will combine your supervisory expertise with a customer-focused mindset to lead front office operations, inspire your team, and drive revenue growth. This position offers the opportunity to make a meaningful impact on guest satisfaction and operational efficiency while working in a collaborative and supportive environment.

• Assist guests with check-in and check-out procedures, ensuring a warm welcome and seamless registration experience using appropriate service standards
• Manage cashiering duties with accuracy and efficiency, handling financial transactions and maintaining cash control protocols
• Coordinate and manage the front office service delivery system, utilizing resources, tools, data, and established service standards to optimize guest experiences
• Maintain visible management presence on the floor, coaching and supporting team members in handling guest feedback and resolving concerns with empathy and professionalism
• Ensure all guest relations services—both behavioral and technical—align with hotel standards and support the organization's strategic objectives
• Assist guests throughout their stay by addressing requests, handling inquiries, providing directions, and offering personalized recommendations
• Manage guest communications including mail, messages, and phone calls with attention to detail and responsiveness
• Maximize room revenue through strategic upselling to higher rate categories and negotiating competitive rates for walk-in guests
• Oversee shift operations, coordinate team activities, and ensure consistent service delivery across all front office functions
• Monitor and analyze front office performance metrics, identifying opportunities for improvement and implementing solutions
• Train, develop, and mentor front office staff, fostering a culture of excellence, accountability, and continuous improvement
• Handle guest complaints and concerns with transparency and decisiveness, working toward mutually satisfactory resolutions

Qualifications

• Minimum 2 years of hotel front office experience in a supervisory or assistant manager capacity
• Proficiency with computer systems including Windows, Microsoft Office (Word, Excel), and property management software
• Strong technical knowledge of front office operations, including reservation systems, check-in/check-out procedures, and revenue management
• Demonstrated supervisory and leadership skills with the ability to train, motivate, and develop team members
• Excellent verbal and written communication skills with the ability to interact professionally with guests and staff
• Strong interpersonal skills with a genuine commitment to guest service excellence and team collaboration
• Detail-oriented and highly organized with the ability to manage multiple priorities simultaneously
• Flexibility to work extended hours, including evenings, weekends, and holidays as required by hotel operations
• Ability to work effectively under pressure while maintaining composure and making sound decisions independently
• Proficiency in cash handling and financial accuracy with strong attention to detail
• Problem-solving abilities and resourcefulness in addressing guest concerns and operational challenges
• Excellent multitasking capabilities with strong time management skills
• Positive attitude, energetic demeanor, and genuine enthusiasm for delivering exceptional service
• Ability to work collaboratively in a team environment while being open to diverse perspectives and backgrounds
• Strong revenue management mindset with experience in upselling and maximizing occupancy rates

Additional Information

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.