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Full-Time

Director – Content

Updated on 7/4/2024

Five9

Five9

1,001-5,000 employees

Cloud contact center solutions provider

AI & Machine Learning
Data & Analytics

Compensation Overview

$132.5k - $264.8kAnnually

+ Annual Performance Bonus + Stock Options + Employee Stock Purchase Plan

Senior, Expert

San Francisco, CA, USA + 1 more

Category
Content Strategy
Editing & Proofreading
Content & Writing
Required Skills
Market Research
Communications
Marketing
Requirements
  • 7-10 years of experience in content creation, marketing, or related fields, with at least 3 years in a leadership role.
  • Proven experience in developing and executing successful content strategies.
  • Strong understanding of brand positioning and messaging principles.
  • Excellent written and verbal communication skills, with a keen eye for detail.
  • Ability to manage multiple projects and deadlines in a fast-paced environment.
  • Strong analytical skills and the ability to interpret data to make informed decisions.
  • Ability to think strategically and execute tactically.
Responsibilities
  • Craft compelling brand positioning statements and messaging frameworks.
  • Collaborate with cross-functional teams to integrate positioning and messaging into marketing materials.
  • Conduct market research and competitive analysis for positioning strategies.
  • Create and execute a comprehensive content strategy aligned with brand voice.
  • Manage content projects from conception to completion.
  • Oversee a team of writers, editors, and content creators.
  • Produce high-quality content across various formats.
  • Develop reporting systems to measure content effectiveness.
  • Establish KPIs and metrics for tracking performance.
  • Analyze data to optimize content strategy and execution.

Five9 is a leading provider of cloud contact center solutions, offering a platform that integrates digital engagement, analytics, workflow automation, and practical AI to enhance customer experience. The Intelligent Cloud Contact Center is designed to be reliable, secure, compliant, and scalable, empowering businesses to increase productivity and achieve tangible business results.

Company Stage

IPO

Total Funding

$874.1M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

6%

1 year growth

13%

2 year growth

21%