Full-Time
Financial Services Support Specialist
Pennylane
1,001-5,000 employees
Real-time accounting platform for SMBs
No salary listed
Marseille, France
Hybrid
Remote work includes two days per month at the Paris offices, with expenses covered.
 Customer Experience & Support (1) |
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- Several years of experience in a neobank, online bank, or traditional bank.
- Excellent understanding of the banking system.
- Previous B2B support experience is required.
- Ability to handle daily telephone interactions with customers.
- Availability for rotating schedules adapted to customer needs.
- English must be spoken; proficiency is assessed according to the department.
- Interest in technology and knowledge of current fintech products are advantageous.
- Ability to work effectively in a constantly changing environment, prioritize collaboration, and focus daily actions on high-impact business priorities.
- Act as a business and platform expert for customers using Pennylane as their central accounting and financial-management software.
- Serve as the central liaison between business-owner customers, their in-house accountants, and the support team.
- Interact daily with users to understand the problems they encounter.
- Investigate customer issues and provide an answer or solution, escalating problems to technical teams when necessary.
- Complete training through the CSM Academy and continuously develop product and team knowledge during the first three months.
- Receive, qualify, and respond to customer requests related to financial services.
- Take full ownership of a customer portfolio and manage increasingly complex customer requests.
- Create and update customer help materials to develop customer autonomy.
- Share accounting knowledge and field experience with colleagues.
- Represent customer voice and usage by sharing structured feedback with product teams.
- Identify improvement opportunities to increase team efficiency.
- Lead projects that support professional growth and business outcomes.
- Experience working directly with a business leader, such as through internal consulting.
- Interest in technology, including knowledge of current fintech products.
Pennylane is a financial and accounting platform for SMBs and their accountants that centralizes all financial data in real time. It lets managers manage invoicing, payments, cash flow, and reporting while giving accountants a single production tool. The service is subscription-based and designed to be used by both the company and its external accountant, with real-time visibility and a single source of truth. It targets France and Europe, offering features like sales/purchase management, cash flow forecasting, dashboards, and is a certified Partner Dematerialization Platform (PDP) for upcoming e-invoicing rules.
Company Size
1,001-5,000
Company Stage
Series E
Total Funding
$443.9M
Headquarters
Paris, France
Founded
2020
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Simplify's Take
What believers are saying
- Pennylane raised €175 million on 2026-01-20, funding AI and European expansion.
- The company claims profitability near 2026 year-end, improving employer stability and hiring power.
- Mandatory September 2026 e-invoicing forces SMBs and accountants to adopt compliant platforms quickly.
What critics are saying
- Qonto bought Acasi on 2026-07-03, attacking Pennylane's accountant distribution channel.
- France's 2026 e-invoicing wave invites Cegid and 137 PA operators into Pennylane's core market.
- A platform outage or compliance failure before September 2026 would destroy trust and retention.
What makes Pennylane unique
- Pennylane became France's certified e-invoicing platform, with mandatory September 2026 relevance.
- Its accountant-client workflow unifies bookkeeping, payments, and cash flow in one system.
- 2026 scale matters: 6,000 firms and 800,000 companies create a dense partner moat.
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Benefits
Remote Work Options
Company Equity
Home Office Stipend
Wellness Program
Paid Vacation
Health Insurance
Lunch Credits
Flexible Work Hours
Gym Membership
401(k) Company Match
Growth & Insights and Company News
6 month growth
↑ 2%1 year growth
↑ 0%2 year growth
↑ 0%Qonto and Pennylane, two Paris-based fintechs, operate as both partners and competitors in Europe's SME financial services market. Qonto, founded in 2016 and valued at $5 billion, serves over 600,000 customers across eight European countries with business banking, corporate cards and bookkeeping tools. Pennylane, founded in 2020 and valued at $4.25 billion, has over 800,000 customers using its all-in-one accounting and financial management platform. Whilst both companies integrate with each other's services, they increasingly compete for business. The rivalry will intensify as France introduces mandatory electronic invoicing for B2B transactions in September. Qonto is pursuing a French banking licence to offer lending products, whilst Pennylane recently raised $200 million to fund potential acquisitions. Qonto's managing director emphasises their different customer acquisition strategies, though both target traditional financial incumbents.
The funding round values Pennylane at $4.25bn, according to a report.
Pennylane, a French accounting software startup, has raised $200 million in a funding round led by TCV, with participation from Blackstone Growth and existing investors Sequoia, DST, CapitalG and Meritech. Founded in 2020 by Arthur Waller, Pennylane offers an all-in-one platform combining accounting production, financial management and payments, designed for seamless collaboration between accountants and their clients. The company differentiates itself from competitors like Xero and QuickBooks through its European regulatory focus and partnership approach with accounting firms. The platform features AI-driven automation, real-time financial insights and integrated payment tools. Pennylane now supports 6,000 accounting firms and 800,000 companies, employing 1,000 people. The funding will accelerate AI development and European expansion as the company approaches profitability.
French company Pennylane is negotiating a fresh investment of around $200 million at a $4.25 billion valuation.
Pennylane, a French fintech, has secured a €75 million funding round, doubling its valuation to €2 billion. The company plans to leverage new invoicing regulations and AI to expand, focusing on France before targeting continental Europe. With 4,500 accounting firms and 350,000 SMEs as clients, Pennylane aims to capitalize on France's mandatory e-invoicing reform by 2026. CEO Arthur Waller projects $100 million ARR this year, emphasizing AI's role in enhancing accountant services.