Technician Lead - Multiple Teams

Company Overview

United Water Restoration Group of South Florida (UWRGS) is a full-service restoration company specializing in returning properties and facilities back to their pre-loss condition after emergency or catastrophic situations, like water/flood damage, mold, fire, and other instance of damage. We provide construction and restoration services, including emergency water damage services, water extraction, demolition of effected building materials, structural drying, fire remediation, smoke and soot removal with odor control, and mold assessment and remediation services. 

Job Summary

The primary role of the Lead Technician is to respond to and follow up on leads by calling, scheduling, and meeting with home or business owners to assess the damage they need fixed and signing the job.  A Lead technician helps the customer understand and navigate the insurance claims process.  The Lead Technician designs, implements and supervises the extraction, drying, demolition and cleaning processes according to the IICRC S500 standard of care.

Technicians are the heart and soul of UWRGS, representing our company with customers and insurance representatives in the field.  A successful Technician possesses a desire to care for our customers and to restore their property to a condition as good as or better than prior to their accidents.  We carry a passion for the well-being, health and safety of our customers. A Lead Technician demonstrates this passion daily in all that he does.

Responsibilities and Duties

• Maintaining a safe work environment as the top priority.
• Be pleasant, courteous and compassionate with customers at all times.
• Help employees/peers perform to the best of their ability. We are a team.
• Rapidly responding to customer needs by calling meeting with them ASAP to assess the damage,
• Providing the customer, a clear and transparent description of the remediation process and obtaining a signed contract for United Water Restoration services.
• Knowing when and how to help customers seek insurance approval for demolition.
• Apply proper containment methods to protect unaffected areas, residents, and pets from hazards resulting from demolition and or microbial contamination.
• Monitor jobs daily, contacting and following up with homeowners/business owners for daily appointments. 
•  Maintaining and uploading accurate job notes, pictures and drying records to document work progress on the PSA system.
• Daily monitoring and documentation of jobs in progress, taking moisture readings, taking photos, and uploading readings, photos and notes into DASH in a timely fashion.
• Be available for On-Call weeknights and weekends on a rotating basis. We are 24/7/365
• Maintain a professional appearance and demeanor

Other Duties:

• Maintain vehicle, equipment, shop cleanliness and mechanics.
• Maintain required certifications.
• Attend all mandatory company meetings, both internal and external
• Learn and comply with company policies, procedures, and the technical skills and methods needed to function within the company structure.
• Other related activities as needed
• Characteristics, Traits, and Skills Required:
• Safety-first mindset
• Professional, personable, charismatic, energetic, with a “can-do” attitude
• A “Whatever it takes, get the job done” mentality
• Strong communication skills (both written and verbal)
• Solid computer, tablet, and smart phone skills and knowledge
• High levels of organization and efficiency
• Able to recognize and troubleshoot faulty equipment
• Tech savvy with texting, email and computers and social media platforms.
• Be handy and knowledgeable with the machinery and tools used to perform remediation and be able to perform maintenance on the equipment
• Must be willing and able to respond in a timely fashion.
• Must have the ability to support a customer during a time of extreme duress.

Qualifications:

• High School Graduate or more.
• Knowledge of the Water/Fire/Mold Restoration business
• 3+ years’ experience as a certified field technician.
• Professional ambition; has the potential and drive to grow in knowledge, responsibility, and accountability as the company grows and expands.

Compensation:

• Based on experience 
• Medical, Dental, Vision and 401k with employer matching after 60 days of employment.
• Company paid holidays & vacation time on an annual basis