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xponentiate

Python Developer - AI Projects Customer Success Engineer

Implementation & Technical Account ManagementPosted on Oct 29
Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

  • A B.Tech or B.E. in Computer Science, Electronics, Information Technology, or a related technical field is required.
  • Three to five years of hands-on Python development experience is required.
  • Experience developing and integrating RESTful APIs is required.
  • Experience managing database operations, including schema design, optimization, and queries using MySQL or MSSQL is required.
  • Working knowledge of deploying cloud-based solutions using Azure, AWS, or GCP is required.
  • Hands-on Docker experience for application deployment and scaling is required.
  • Experience writing large language model prompts and speech bot workflows is required.
  • Hands-on experience developing and deploying voice bots is required.
  • Working knowledge of speech analytics tools and platforms is required.
  • Familiarity with artificial intelligence and machine learning tools is required.
  • Hands-on experience in the BFSI or Healthcare sectors, with a track record of developing and deploying AI-powered customer service solutions, is sought.

Responsibilities

  • Design and develop AI-powered customer service solutions using Contiinex speech analytics and voice bot technologies.
  • Integrate Contiinex products into BFSI and Healthcare client ecosystems.
  • Create and optimize voice bot workflows and attributes for customer interaction scenarios.
  • Develop Python-based applications and integrations for customer service automation.
  • Build and maintain speech analytics pipelines for customer interaction analysis.
  • Work with US and India enterprise clients to understand their customer service requirements.
  • Translate business requirements into technical specifications for AI-powered solutions.
  • Conduct technical demonstrations and proofs of concept for prospective clients.
  • Support presales and integration activities with technical expertise.
  • Deploy and integrate voice bot solutions into existing customer service infrastructures.
  • Implement speech analytics tools for call center optimization and customer insights.
  • Configure and customize Contiinex AI tools for specific BFSI and Healthcare industry requirements.
  • Integrate solutions with CRM systems, telephony platforms, and other enterprise tools.
  • Develop APIs and middleware for third-party system integrations.
  • Monitor and analyze performance metrics of deployed AI solutions.
  • Conduct quality assurance testing for voice bot interactions and speech analytics accuracy.
  • Optimize model performance using real-world usage data and feedback.
  • Troubleshoot technical issues and provide ongoing support for deployed solutions.
  • Implement feedback loops for continuous improvement of AI systems.

Desired Qualifications

  • An advanced degree such as an M.Tech or MBA is preferred but not mandatory.

About the Company

xponentiate

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