TechOps & Support Manager
About the job
- A bachelor's degree or diploma in Computer Science, Engineering, or a related field is required.
- 10–12+ years of experience in Technical Operations, Production Support, Infrastructure, DevOps, or Site Reliability Engineering, including leadership responsibilities.
- Strong expertise in Linux and Windows administration, enterprise infrastructure, continuous integration and continuous delivery pipelines, Kubernetes, OpenShift, IBM Cloud Pak solutions, Confluent, Elasticsearch, databases including SQL, DB2, and MongoDB, and monitoring and observability tools including Grafana and Prometheus.
- Proven experience managing enterprise production environments, incident management, service reliability, backup and disaster recovery, operational governance, and service-level agreement and service-level objective performance.
- Strong understanding of customer support operations, service management principles, risk management, vendor management, and continuous service improvement.
- Demonstrated ability to lead technical teams, manage stakeholder relationships, prioritize competing business needs, and drive operational excellence.
- Excellent leadership, communication, negotiation, strategic planning, analytical, and decision-making skills with a strong customer-focused mindset.
- Lead the Technical Operations function by overseeing production support services, ensuring operational excellence, driving service reliability, and developing high-performing teams to deliver customer and business outcomes.
- Own team outcomes across a defined domain or capability.
- Set key performance indicators and ensure alignment with department-level goals.
- Manage capacity, allocate workstreams, and optimize workflows.
- Develop individual contributors through structured growth and coaching plans.
- Proactively identify and solve performance or process issues.
- Lead hiring and talent development efforts.
- Drive cross-team coordination and execution alignment.
- Support change initiatives and foster a culture of high standards.
About the company
Sumerge helps organizations in banking, government, telecom and insurance modernize their technology and operations. It provides IT consulting and software development to upgrade legacy systems, automate processes, and improve digital customer experiences. The company works on projects that modernize applications, integrate different systems, automate workflows, and move clients to secure cloud environments, often using AI to generate insights and support decision making. Sumerge distinguishes itself through sector-focused delivery, partnerships with technology leaders like IBM and Software AG, and a project-based model that covers system integration, application modernization, AI implementation, and cloud migrations across more than 17 countries with over 500 completed projects. Its goal is to help clients streamline operations, enable real-time data and experiences, and manage the application lifecycle efficiently by combining consulting, development, and platform integration.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
2005
Get referred to Sumerge
See people who can refer or advise you
Simplify's Take
What believers are saying
- Sumerge showcased new AI solutions at LEAP 2026, expanding wallet share with clients.
- Career pages list 400+ employees and 20+ locations, showing continued operating scale.
- Jobs remained open in Cairo and Riyadh in September 2026, indicating active demand.
What critics are saying
- Sumerge depends on Saudi public-sector transformation work; one HRSD slowdown hits revenue immediately.
- Its open roles skew technical delivery and support, signaling constant utilization pressure across projects.
- A few enterprise platforms, especially IBM stack services, create partner concentration and margin compression.
What makes Sumerge unique
- Sumerge won IBM Data Partner of the Year in Saudi Arabia, November 2025.
- Its HRSD relationship delivered three national projects and renewed on September 4, 2026.
- It blends IBM Cloud Pak, Confluent, and OpenShift expertise with government modernization.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Hybrid Work Options