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Sumerge

IT consulting and legacy modernization services

TechOps & Support Manager

IT OperationsConfirmed live in the last 24 hours
Full-timeCairo, Cairo Governorate, EgyptNo salary listed

About the Job

Requirements

  • A bachelor's degree or diploma in Computer Science, Engineering, or a related field.
  • 10–12+ years of experience in Technical Operations, Production Support, Infrastructure, DevOps, or Site Reliability Engineering, including leadership responsibilities.
  • Expertise in Linux and Windows administration, enterprise infrastructure, CI/CD pipelines, Kubernetes, OpenShift, IBM Cloud Pak solutions, Confluent, Elasticsearch, SQL, DB2, MongoDB, monitoring and observability tools including Grafana and Prometheus.
  • Experience managing enterprise production environments, incident management, service reliability, backup and disaster recovery, operational governance, and SLA/SLO performance.
  • Understanding of customer support operations, service management principles, risk management, vendor management, and continuous service improvement.
  • Ability to lead technical teams, manage stakeholder relationships, prioritize competing business needs, and drive operational excellence.
  • Leadership, communication, negotiation, strategic planning, analytical, and decision-making skills, with a customer-focused mindset.

Responsibilities

  • Lead the Technical Operations function by overseeing production support services, ensuring operational excellence, driving service reliability, and developing high-performing teams to deliver customer and business outcomes.
  • Own team outcomes across a defined domain or capability.
  • Set KPIs and ensure alignment with department-level goals.
  • Manage capacity, allocate workstreams, and optimize workflows.
  • Develop individual contributors through structured growth and coaching plans.
  • Identify and solve performance or process issues proactively.
  • Lead hiring and talent development efforts.
  • Drive cross-team coordination and execution alignment.
  • Support change initiatives and foster a culture of high standards.

About the Company

Sumerge

IT consulting and legacy modernization services

Sumerge helps organizations in banking, government, telecom and insurance modernize their technology and operations. It provides IT consulting and software development to upgrade legacy systems, automate processes, and improve digital customer experiences. The company works on projects that modernize applications, integrate different systems, automate workflows, and move clients to secure cloud environments, often using AI to generate insights and support decision making. Sumerge distinguishes itself through sector-focused delivery, partnerships with technology leaders like IBM and Software AG, and a project-based model that covers system integration, application modernization, AI implementation, and cloud migrations across more than 17 countries with over 500 completed projects. Its goal is to help clients streamline operations, enable real-time data and experiences, and manage the application lifecycle efficiently by combining consulting, development, and platform integration.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
2005

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