Customer Support Senior Representative for Strategic Accounts - Sales

What you’ll do:

Key Responsibilities:

• Effectively operating aligned and compliant to all applicable Corporate Policies, Processes, education requirements
• Act as a main point of contact for the main stakeholders: sales, marketing, product teams, finance, commercial, legal and delivery
• Responsible for coordinating the internal alingment to ensure information flow (set up the required meetings/deadline)
• Has a high focus on mapping the process flows to ensure business continuity and ongoing improvement/development working closely with the BI team
• Drive customer loyalty through increased productivity and improve value through high performance culture.
• Actively contribute to the effective organization of all aspects of the Support team through various resources - people, process and technology.
• Proactively act as expert team member for customers and team members to carry out and identify solutions to standard and non-standard task/queries and escalations.
• Aligns sales orders steps with CSOs pre-sales and quotation phases; liases with application engineers for commission of product installation, and, work with with supply chain for order fulfillment.
• Responsible for sales order follow-up ensuring timely delivery of different types of sales orders (delivery to order, configure to order and engineering to order) and overall external customer satisfaction.
• Responsible for internal issue resolution and escalation focal point on the Key Account.
• Assist Sales Manager / Business Owner in managing Client relationship regarding Request for Quote process; except not responsible for Pricing or T&Cs development, neither quotations.
• Responsible to provide evidences and inputs for Business Compliance Test and Audit.
• Support for tenders/ad-hoc reports for the Customer Meeting about KPI-, RFI, RFQ statistics.

Qualifications:

-High school education or Bachelor’s degree (Business, Supply Chain, or related field preferred)3–5 years of experience in a similar role, ideally in:

• Customer service or customer support for international/strategic accounts
• Order management or end‑to‑end order processing
• Working with ERP systems (e.g., SAP, Oracle, or similar)
• Coordinating with cross‑functional teams such as supply chain, logistics, or sales
• Managing RFIs/RFQs or supporting tender processes

-Fluent English language

Skills:

• SAP knowledge
• Advanced capabilities in Excel and data analysis
• Previous experience with project mgmt, BI and lean methodology is a plus
• English language proficient, any additional European language is a plus
• Excellent communication, collaboration and interpersonal skills; Strong negotiation skills with a problemsolving attitude; ability to work independently and meet deadlines
• Good understanding of order management full cycle, ability to analise and carry out business requirements to maximize customer satisfaction

What we can offer to you:

• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team
• Flexible working solutions (home office.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role.
• We make your aspirations matter – Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.

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