Z

Zimmer Biomet Holdings

Develops joint replacement, robotics, smart implants

Information Technology Manufacturing Operations Management Senior Technician

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeAlajuela Province, Grecia, Costa RicaNo salary listed

About the Job

Requirements

  • A high school diploma and equivalent relevant experience are required; a bachelor's degree in Information Technology, Engineering, or a related field is preferred.
  • At least 6 years of relevant IT support experience in a manufacturing or industrial environment, focused on application and machine support.
  • At least 2 years of direct experience supporting manufacturing applications, machine-integrated systems, or Manufacturing Operations Management/Manufacturing Execution System platforms.
  • Strong expertise managing and troubleshooting data transfer protocols, including File Transfer Protocol and modern manufacturing connectivity methods.
  • A valid driver's license is required; the role may require lifting or moving technical equipment and working extensively within manufacturing areas.
  • Candidates must have an active U.S. visa.

Responsibilities

  • Provide advanced technical support for Manufacturing Operations Management applications and related manufacturing systems to ensure stable, secure, and reliable operations.
  • Install, configure, maintain, monitor, and troubleshoot Manufacturing Operations Management applications, machine-integrated systems, and supporting infrastructure.
  • Deploy new technology releases and perform system integration testing of machine and application operating systems at the manufacturing machine level.
  • Diagnose and resolve complex application, interface, and machine-integration issues reported by users or identified through monitoring.
  • Perform break/fix support for Programmable Logic Controller, Computer Numerical Control, Supervisory Control and Data Acquisition, Human-Machine Interface, historian, and related shop-floor system integration issues.
  • Set up Programmable Logic Controller machines and configure data extraction, retention, and connectivity processes.
  • Execute and support validation activities for changes to quality-relevant systems in accordance with application validation guidelines and change control processes.
  • Provide users with technical specifications based on application needs and anticipated growth.
  • Create and maintain technical documentation, work instructions, troubleshooting guides, and configuration records.
  • Support project execution, including qualifications of hardware field panels, controllers, and equipment for applications.
  • Manage operational elements such as users, groups, security resources, data transfers, and application service configurations.
  • Participate in root cause analysis for recurring incidents, downtime events, and application performance issues, and implement corrective and preventive improvements.
  • Enforce worldwide and local security policies to protect IT information assets.
  • Provide off-shift, weekend, holiday, or on-call support as needed for critical manufacturing events, implementations, or outages.
  • Mentor less experienced team members and share technical knowledge, standards, and support best practices.
  • Perform other duties within the work area as assigned.

Desired Qualifications

  • Experience with SQL for database querying and manipulation.
  • Practical experience with scripting languages such as Python or VBScript.
  • Experience supporting Manufacturing Operations Management, Manufacturing Execution System, Supervisory Control and Data Acquisition, Human-Machine Interface, historian, Programmable Logic Controller-integrated, or comparable manufacturing systems.
  • Experience in the medical device, orthopedics, or another regulated industry, such as one regulated by the U.S. Food and Drug Administration or International Organization for Standardization.
  • Technical IT certifications.
  • Ability to work independently on complex issues with minimal supervision.
  • Strong technical knowledge of manufacturing application support within a regulated production environment.
  • Ability to resolve production-impacting IT issues urgently and efficiently.
  • Written and verbal interpersonal and communication skills, including clear documentation of technical issues and resolutions.
  • Analytical and critical thinking skills and troubleshooting across applications, interfaces, and infrastructure.
  • Organizational skills and attention to detail, especially in validated or controlled environments.
  • Ability to multitask and prioritize work effectively in a dynamic manufacturing environment.
  • Willingness to adapt to changing circumstances and technologies.

About the Company

Zimmer Biomet Holdings

Develops joint replacement, robotics, smart implants

Zimmer Biomet manufactures and markets musculoskeletal medical devices and instruments for joint replacement, surgical trauma, and sports medicine. Its products include joint implants, surgical tools, and smart implants, often supported by robotic-assisted surgery systems. The company develops, produces, and sells these devices and provides services such as medical education and training to healthcare professionals to support procedures and outcomes. Compared with competitors, Zimmer Biomet benefits from a long history (over 90 years), a global footprint, and a focus on integrated solutions that combine advanced implants with robotics technology and education partnerships. Its goal is to advance patient care by delivering reliable devices, technologies, and professional training that improve surgical outcomes and collaboration with healthcare providers.

Company size
10,001+
Company stage
IPO
Headquarters
Warsaw, IN
Founded
1927

Recently Posted Jobs

Explore more opportunities at Zimmer Biomet Holdings

See more jobs