Global Head of Digital Client Experience

State Street Investment Management is seeking a Global Head of Digital Client Experience within the COO Client Experience (CX) Technology and Business Services organization to lead the transformation of how clients interact with State Street IM across digital channels.

This senior leader will partner with the Client Coverage Group (CCG), Chief Business Office (CBO), and COO stakeholders to define the target-state Digital Client Experience strategy and translate client and business needs into clear product blueprints and implementation roadmaps. The role will work closely with technology, operations, and data teams to deliver a differentiated, intuitive, and increasingly personalized digital client experience.

What You Will Be Responsible For

As Global Head of Digital Client Experience, you will:

• Develop the global Digital Client Experience strategy, vision, and target-state blueprint in partnership with CCG, CBO, and COO stakeholders.
• Design end-to-end digital client journeys that simplify interactions, increase personalization, reduce friction, and create an integrated client experience.
• Establish governance and prioritization across the Digital Client Experience roadmap, focusing resources on the highest-value client and business outcomes.
• Be the product owner of the implementation roadmap and partner with technology, operations, and data teams to translate business blueprints into scalable solutions.
• Build and lead a high-performing, AI-native Product Builder team, combining responsibilities traditionally performed by product managers and business analysts.
• Establish an AI-first product development approach, using AI to accelerate requirements, prototyping, analysis, testing, and solution development.
• Serve as a senior advocate for Digital Client Experience, driving alignment across business, technology, operations, and global stakeholders.

What We Value

• Transformative and strategic leadership with the ability to translate vision into execution.
• A strong pro-AI mindset and willingness to rethink traditional product development and operating models.
• Deep understanding of digital client experience, product management, and client-centric design.
• Ability to translate complex client and business needs into clear product and technology solutions.
• Strong executive communication, stakeholder management, and influencing skills in a complex global organization.
• A collaborative, outcome-oriented leadership style with a track record of building high-performing teams.

Qualifications & Experience

• 15+ years of experience in financial services, with significant leadership experience in asset management.
• 10+ years in senior leadership roles across business strategy, digital transformation, product development, business analysis, or related functions.
• Demonstrated experience defining digital strategies, target-state blueprints, and multi-year transformation roadmaps.
• Strong understanding of emerging AI capabilities and their application to product development, client experience, and business processes.
• Proven experience leading cross-functional initiatives across business, technology, operations, and data.
• Demonstrated experience building and leading high-performing product, digital, or transformation teams.
• Undergraduate degree required; advanced degree (MBA, MSc) preferred.

Salary Range:

$170,000 - $252,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.