Ambulatory Clinic Unit Coordinator
St. Charles Health System
Ambulatory Clinic Unit Coordinator
St. Charles Health System
Regional health system operating four hospitals
ST. CHARLES HEALTH SYSTEM
JOB DESCRIPTION
TITLE: Ambulatory Clinic Unit Coordinator
REPORTS TO POSITION: Clinical Supervisor or Clinic Manager
DEPARTMENT: Ambulatory Care Clinics
DATE LAST REVIEWED: October 2024
OUR VISION: Creating America’s healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENT SUMMARY: St. Charles Ambulatory Care Services encompasses practices in three Central Oregon counties and numerous lines of clinical services including orthopedic services, primary care, urgent care, medical specialties, women’s health, post-acute care, hospital medicine, emergency medicine, behavioral health, cardiovascular services and cancer services. We encourage collaboration between clinical and non-clinical staff to ensure we are providing our community with comprehensive and compassionate health care.
POSITION OVERVIEW: The Ambulatory Clinic Unit Coordinator provides clinic support to providers and clinicians through various administrative duties. This position directly interfaces with patients by offering direct support to ensure a seamless delivery of care.
This position does not directly manage any other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Provides daily support to clinical teams through non-clinical activities, ensuring smooth operations and efficient workflow.
Supports patient needs by coordinating transportation, assisting with financial aid applications and providing community resources.
Assists with patient calls, retrieves and prioritizes Medical Assistant voicemails to ensure proper patient support is provided.
Collaborates with the Patient Services and Scheduling teams to support registration, scheduling and other necessary functions.
Maintains inventory of office supplies and ensures timely replenishment.
Assists with paperwork and administrative tasks as instructed by the Medical Assistant.
Oversees daily internal collection and delivery of outgoing mail, FedEx and UPS packages and assists with document management tasks including processing RightFax communications.
Performs daily operational checks and safety inspections to ensure the clinic is prepared to see patients.
Conducts face-to-face or telephone interviews with patients, provides patients with appropriate questionnaires, and documents detailed past and present medical history into the electronic health record system.
Supports the vision, mission and values of the organization in all respects.
Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
Documents all patient care with proficiency in compliance with clinical policies, procedures and regulatory agencies.
May perform additional duties of similar complexity within the organization, as required or assigned.
EDUCATION:
Required: High school diploma or GED.
Preferred: N/A
LICENSURE/CERTIFICATION/REGISTRATION:
Required: N/A
Preferred: N/A
EXPERIENCE:
Required: N/A
Preferred: 1 year healthcare experience.
PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
PHYSICAL REQUIREMENTS:
Continually (75% or more): Standing and walking, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.
Frequently (50%): Sitting, lifting/carrying/pushing or pulling 1-25 pounds.
Occasionally (25%): Bending, stooping/kneeling/crouching, reaching overhead, grasping/squeezing, ability to hear whispered speech level.
Rarely (10%): Climbing stairs.
Rarely (10%): Wet/slippery area, chemical solution.
Never (0%): Climbing ladder/stepstool, lifting/carrying/pushing or pulling 25-50 pounds, operation of a motor vehicle.
Exposure to Elemental Factors.
Never (0%): Heat, cold, noise, dust, vibration, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
Risk for Exposure to BBP
Schedule Weekly Hours:
40Caregiver Type:
RegularShift:
First Shift (United States of America)Is Exempt Position?
NoJob Family:
COORDINATOR CLERICALScheduled Days of the Week:
Shift Start & End Time:
Regional health system operating four hospitals
St. Charles Health System operates four hospitals and employs over 220 medical providers to deliver medical care in Central Oregon. It offers a full range of health services—from routine treatments to specialized care—through its hospitals and clinics. Patients receive care across inpatient stays, outpatient procedures, and community health programs managed by the system. Revenue comes from charging for patient care services, and the organization funds ongoing operations plus capital projects to expand and upgrade facilities. Its edge over competitors comes from being the largest regional health care system in Central Oregon with an integrated network of hospitals and clinicians, enabling coordinated care across multiple sites. The goal is to improve community health and work toward America’s healthiest community by expanding access to care and partnering with local organizations.
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