Customer Quality Engineer
Acuity
Customer Quality Engineer
Acuity
Accounting services from bookkeeping to CFOs
Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.
We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.
Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.
The Customer Quality Engineer serves as the primary quality liaison among Technical Support, Product Management, Engineering, and Software and System Quality for customer-reported product issues. This role investigates field-reported behavior across software, embedded devices, controllers, networks, and building automation configurations to determine reproducibility, technical validity, customer impact, and appropriate disposition.
The Customer Quality Engineer recreates representative customer environments, gathers and analyzes technical evidence, and works with Engineering to drive confirmed defects through resolution and release validation. The role distinguishes true product defects from configuration issues, installation problems, interoperability concerns, training gaps, documentation issues, and enhancement requests.
The role also serves as an important feedback loop between customers and product development. Customer issues and field findings are translated into improved product requirements, regression coverage, system test scenarios, troubleshooting guidance, and preventive quality actions.
For building automation products, the Customer Quality Engineer applies working knowledge of Building Management Systems (BMS), HVAC controls, networking, controllers, software, firmware, and relevant communication protocols to understand how products behave in real installations and how customers and system integrators use them.
Customer Escape Management
Defect Creation and Ownership
Resolution Tracking
Support Communication
Quality Analysis and Continuous Improvement
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.
Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.
Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and suppliers in Quebec as necessary. French-language training is offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French.
Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
Acuity provides accounting services designed for high-growth startups, offering everything from virtual bookkeeping to fractional CFOs. It combines highly certified people, proven processes, and world-class accounting technologies to manage a company’s books and financial reporting. Clients access a range of services tailored to their needs, from day-to-day bookkeeping to strategic financial guidance, all supported by standardized workflows and advanced software. This makes Acuity different from competitors by focusing specifically on startups and growth-stage businesses, delivering a full spectrum of accounting functions under one roof and emphasizing scalable processes and tech. The goal is to let startups concentrate on building their business while Acuity handles their financial operations and helps them scale efficiently.
Explore more opportunities at Acuity