Resident Manager

Overview

Rose Associates is a recognized market leader in multifamily and mixed-use real estate. Based in New York City, we own, develop and operate leading properties in urban markets from Philadelphia to Boston and across all residential asset classes, including market, regulated, workforce and affordable housing. Our dynamic services platform spans development, construction, property and asset management, leasing, marketing and accounting/financial operations. We partner with private owners and institutional investors globally to develop and operate some of the most iconic assets in our markets. We rely on technology and the deep expertise of our team to consistently outperform the market in the operation of more than 30,000 units across some 250 properties in the most challenging housing markets in the country. For the past three years, Rose has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform (peer group of firms with 10-30,000 units being surveyed). 

Established in 1925, Rose Associates possesses a century of real estate expertise and an impeccable reputation for excellence and integrity. Today a woman-owned business led by CEO Amy Rose, we are committed to a corporate culture of belonging and inclusion that is widely admired in the industry. As we expand across the Northeast, Rose is providing opportunity for our team members to grow their careers in an environment of respect and support. Join us on the forefront of innovation and growth – Rose Associates is where excitement meets opportunity! 

We are searching for a vibrant and experienced Resident Manager to oversee daily operations in our residential rental community. Your responsibilities will include managing the building services team, ensuring staff performance, and maintaining resident satisfaction and financial success. We're on the lookout for a candidate who demonstrates exceptional leadership, adept problem-solving, and efficient multitasking. Clear communication, a solid grasp of building mechanical infrastructure, and strong organizational skills are key. The role also involves overseeing expenses, managing contractor performance, ensuring building compliance, monitoring systems, and implementing preventative maintenance for optimal building performance and resident contentment. If you're ready to take charge in a dynamic environment, apply now to be our Resident Manager.

Essential Job Functions

• Manage daily property operations
• prioritize tenant concerns, and ensure timely maintenance
• Coordinate preventive maintenance, oversee compliance with audits and local laws, and manage repairs by obtaining vendor quotes and scheduling tasks. 
• Implement corporate maintenance procedures, coordinate with contractors, negotiate and manage service contracts, and ensure compliance with quality, safety, and legal standards. 
• Assist in budget development and management for building maintenance, regularly review variances, control expenditures, identify cost savings, and prepare reports for management. 
• Respond to building emergencies, supervise construction projects, enforce safety protocols, conduct inspections and training, and maintain accurate records, including investigating and reporting accidents/incidents.
• Oversee and assess staffing requirements within the building, ensuring optimal workforce management. 
• Must be present on-site and be able to move throughout the building to address building related matters and meet with tenants, staff, vendors and visitors. 
• Ability to ascend and descend stairs, as well as positioning oneself in small spaces for building inspections and maintenance repairs and lifting and moving large or heavy objects in excess of 50 pounds. 
• Must be comfortable with exposure to varying environmental climates and circumstances. 
• Proficiency in navigating computers and property management software, to include Microsoft Office and Yardi. 
• Required to respond to emergencies and be on call 24 hours. 
• Ability to perform the essential duties and responsibilities of the position in residential environments where domestic pets are routinely present. Employees are required to work in common areas, lobby areas, building offices, amenity spaces, and occupied residential apartments where pets may be present while carrying out the responsibilities of their position. Depending on the role, these responsibilities can include responding to resident requests and work orders; providing concierge and resident services; entering apartments; conducting inspections; performing maintenance, repairs, and other handyperson duties; managing building operations; supervising or coordinating building staff, vendors, and contractors; responding to emergencies; and performing other resident management and property-related responsibilities. The ability to perform the essential functions of the position in areas where domestic pets are present, including occupied residential apartments, is an essential requirement of employment for positions requiring such work.

Qualifications

• A minimum of 4 years in maintenance and staff management, strong self-management skills, professional demeanor. 
• Experience opening a new construction, lease-up building is required. 
• Optimize building efficiency with sustainable energy practices, grid interactive maintenance, and modern security technologies. 
• Proficient in various mechanical systems for cost-effective solutions. 
• Possess the required licenses and certificates (Certificate of fitness S12, Certificate of fitness S-13 Certificate of fitness S-95, Certificate of fitness P-99, EPA 608 Universal).
• Strong communication skills with staff, property management teams, and senior management. 
• Work authorization (required)

Annual Salary Range - $180,000 - $210,000

Beware of Recruitment Fraud: We are committed to protecting job seekers from recruitment fraud. Please be aware that all official communication regarding opportunities with our firm will come exclusively from an email address ending in @RoseNYC.com. We will never request payment, financial information, or sensitive personal documentation during the application process, and we will never extend a job offer without first conducting a formal in-person interview. If you receive a message that appears suspicious or does not originate from this domain, please mark it as spam or phishing and report it to us directly at [email protected].