Technical Specialist

Role Description

The Technical Lead is required to provide technical support to an operations team within one of the designated Investment Operations Functional Pillars, and, is responsible for the day to day service of their team to Corporate / Retail Clients on behalf of FNZ.

This means the following key requirements,

• The role holder will be responsible for all aspects of day to day Technical Delivery, regulatory, and financial risk relevant to their team and, for all processes that fall within their team’s remit.

• The role holder will support all aspects of change within their functional area ensuring that their team actively participates as and where required in the change process from delivery through to implementation so that change is delivered effectively, and, in accordance with FNZ Compliance standards.

• The role holder will be responsible for service delivery to our corporate clients from their team, ensuring accuracy, compliance, and achievement of service standards in accordance with clients’ KPIs.

• Where requested or role requires the individual to complete Overseer responsibility, the overseers have an obligation to complete IOC qualifications and complete annual CPD hours. Responsibilities will include, but are not limited to:

Specific Role Responsibilities

Strategy

• Manage the Technical development of the team’s purpose and ensure the it provides best in class operational services to clients and internal partners.

• Support, challenge and contribute to the development of short, medium, and long-term strategies (including action plans and targets) for the team.

• Support and contribute to the Change Governance of technology solution that meets the objectives of the business but allows the firm to be scalable, productive, meet service delivery standards and is compliant for future changes, upgrades, and enhancements.

• Support and implement the Technical management strategy, culture, services, and methodology to adjust to changing regulations and expectations, ensuring the team are fully motivated and have clear understanding of the technology and process.

• Support operational relationships across the global business, ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business.

• Participate as an internal stakeholder and positively support the relationships globally to create a positive, collaborative, and engaged relationship.

• Engage with external stakeholders in relation to their team’s technical issues, service standards, change and risk including clients, custodians, consultants, potential clients, third parties, regulators, and non-executive directors.

Process

• Ensure team’s technical resilience within the first line of defence; and deliver reporting to the relevant Sector Lead and/or Operations Director to evidence standards achieved.

• Manage and support the error management process, including management of major errors, escalation, analysis, and reporting.

• Manage and support the delivery of KPI / KRI’s in relation to customer contractual terms, taking action to prevent failure, through control and oversight of the activities completed by the functional area under the role holders’ remit; and deliver reporting / evidence to the Head of Function and/or Sector Lead to evidence standards achieved.

• Support, contribute to, and challenge the delivery of the Operational Transformation Programme (or any other continuous improvement programme), ensuring delivering and milestone completion for the team.

• Oversee the management of functional area’s risk management, covering Control Attestation, Risk Event and Breach Reporting, ensure accurate and timely reporting, with focus on prevention; and deliver reporting / evidence to the Head of Function and/or Sector Lead to evidence standards achieved.

• Provide appropriate Technical engagement for Audits, Client visits or any material meetings or engagement’s, where the Technical Manager is required to represent FNZ.

• Oversee implementation and maintenance of technical operational controls and process, within the team, to reduce errors and mitigate potential for fraud; and deliver reporting / evidence to the Head of Function and/or Sector Lead to evidence standards achieved.

• Oversee effectiveness of technical controls for handling client assets and client money within the team; and deliver reporting / evidence to the Head of Function and/or Sector Lead to evidence standards achieved.

• Oversee technical compliance with legislation and regulation in relation to the team; and deliver reporting / evidence to the Head of Function and/or Sector Lead to evidence compliance. · Act as Overseer as defined by the regulations and FNZ policies.

People

• Support and technically lead the management team for the functional area to ensure exceptional delivery, through accurate, timely and controlled service to both internal and external clients.

• Encourage a culture of collaboration, supportive challenge and discussion through openness and ethical decision making.

• Ensure compliance with all mandatory training is completed in a timely fashion.

• Support, implement and manage the FNZ culture, meeting the FNZ conduct standards and focus on collaboration, debate, openness, and engagement for staff.

Governance

• Provide relevant and timely reporting to Boards and Committees as required.

• Actively participate in all team governance meetings, to ensure effective outcome and escalations.

• Actively participate in governance meetings to ensure that FNZ is driving the right behaviours, as outlined in the FCA handbook, to mitigate risk to the business.

• Actively participate in corporate service meetings to ensure that FNZ is driving the right client engagement and behaviours, as outlined in the SDD and TOM, to deliver first class service to our clients.

• Actively participate in change meetings or release boards to ensure that appropriate understanding, actions, testing and readiness to deliver and implement change.

• Ensure the functional area is driving the right client engagement and behaviours, as outlined in the SDD and TOM, to deliver first class service to our clients.

Experience required

Required Knowledge & Skills

• Significant technical operations experience within the Wealth Management / Platform industry.

• Good proposition knowledge of platform industry, from Retail Client to Asset Servicing delivery.

• Previous experience in an operations management role.

• Experience in client services.

• Extensive technical operational knowledge relative to the team under role holders’ remit,

• Change management experience,

• Knowledge of the UK financial services and regulatory framework including the CASS, COBS, COLL and SYSC Sourcebook; as well as HMRC and tax regulations,

• Strong understand of risk/compliance policies and processes for a financial services business

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with the world’s leading financial institutions, with over US$2.5 trillion in assets on platform (AoP).

Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.