Full-Time

Product Lead-Digital Guest Journey

Updated on 11/5/2024

Canary Technologies

Canary Technologies

51-200 employees

Hospitality management software for hotels

Consumer Software
Enterprise Software

Senior, Expert

New York, NY, USA

Hybrid position based in New York, NY.

Category
Product Management
Product Strategy
Product
Required Skills
Product Management
Requirements
  • 10+ years of experience in product management, with a proven track record of successfully launching and managing digital products.
  • Exceptional analytical skills, with the ability to gather and interpret complex data to drive informed product decisions.
  • Strong leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
  • Proven ability to manage multiple complex projects simultaneously and prioritize effectively in a fast-paced, dynamic environment.
  • Demonstrated experience in strategic planning and execution, with a focus on delivering exceptional customer experiences.
Responsibilities
  • Own and define the product strategy and roadmap for the Digital Guest Journey, ensuring alignment with Canary Technologies’ broader vision and objectives.
  • Collaborate with cross-functional teams, including engineering, design, marketing, sales, and customer support, to drive product development and enhancements.
  • Gather and prioritize product requirements from stakeholders, both internal and external, transforming insights into actionable features.
  • Lead user research initiatives to continually understand and address the pain points, needs, and desires of both our hotel partners and their guests.
  • Analyze product performance metrics, customer feedback, and market trends to inform product iterations and enhancements.

Canary Technologies specializes in hospitality management software aimed at improving the guest experience and optimizing hotel operations. Their main product is a Digital Guest Journey Platform that offers features like room upgrades, early check-in, late checkout, and other amenities, allowing hotels to provide personalized services while maximizing revenue. This platform integrates smoothly with existing hotel systems, ensuring efficient operations. Unlike many competitors, Canary Technologies operates on a subscription-based model, providing a scalable software-as-a-service (SaaS) solution that caters to a wide range of clients, from small boutique hotels to large chains. The goal of Canary Technologies is to transform hotel management by enhancing guest satisfaction and driving revenue growth.

Company Stage

Series B

Total Funding

$59.4M

Headquarters

null, California

Founded

2018

Growth & Insights
Headcount

6 month growth

14%

1 year growth

27%

2 year growth

89%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $50M Series C funding round positions Canary Technologies for accelerated innovation and market expansion.
  • Their platform's ability to digitize and personalize the guest experience can significantly boost hotel revenue and guest satisfaction.
  • Strategic partnerships, such as with Adyen for seamless transactions, enhance the platform's value proposition.

What critics are saying

  • The competitive nature of the hospitality tech sector means Canary must continuously innovate to maintain its edge.
  • Integration challenges with existing hotel systems could pose operational risks and affect client satisfaction.

What makes Canary Technologies unique

  • Canary Technologies focuses on enhancing the entire guest journey from post-booking to checkout, unlike competitors who may only address specific aspects of hotel management.
  • Their seamless integration with existing hotel technology stacks ensures minimal disruption, a significant advantage over less compatible solutions.
  • The company's strong emphasis on AI-driven guest engagement sets it apart in the hospitality tech landscape.

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Benefits

Health insurance

Flexible working hours

Training & career development

Regular team building events

Travel stipend at Canary hotels

Internal promotions

Stocked kitchen