Engineering Manager

What’s the opportunity? 

Become the Engineering Manager of our IT Engineering team, responsible for developing and maintaining Intercom’s corporate infrastructure. We run a fully Zero Trust, infrastructure as code stack that embraces passwordless and biometric factors, uses automation to eliminate low value work and toil while continuously testing and deploying new tools and technologies to foster productivity (think about retrieval augmented generation, AI conversational UIs, no-code platforms, etc.). Your role will involve managing all of the above and other technical projects that drive operational efficiency of the employee lifecycle while ensuring our security bar is met, to support Intercom’s growth and success.

What will I be doing? 

• Lead, mentor and manage a team of engineers in delivering secure, scalable and efficient IT infrastructure that supports Intercom’s growing workforce.
• Drive the development and deployment of IT systems, ensuring the infrastructure is robust, secure and optimized for business operations in a fully SaaS environment.
• Collaborate with other teams across the business to build and deploy corporate tools that reduce operational friction, focusing on automation, continuous improvement and AI-driven enablement.
• Ensure Corporate Security is embedded in all aspects of IT Engineering like Identity & Access Management (IAM), Endpoints Management (EDM), Data Loss Prevention (DLP), etc.
• Drive innovation within the IT Engineering Team, fostering a culture of continuous improvement and scalability through modern technology.
• Provide leadership on the adoption of new technologies, ensuring the team stays ahead of trends in AI, corporate infrastructure, automation and security solutions.

What skills do I need? 

We recognise that sometimes these lists can appear as strict requirements, but that’s not the case. Even if you feel you have a subset of the experience below - that’s ok, we’d love to talk to you!

• An ability to lead Engineering teams that deliver impact quickly.
• Experience developing and supporting a team of engineers in their personal growth and career progression.
• Expertise in managing Corporate IT systems, including infrastructure, automation, and security.
• Deep understanding of state of the art solutions for Identity & Access Management (IAM), Endpoints Management (EDM), Data Loss Prevention (DLP).
• A track record of partnering with leadership and teams across the business to deliver great outcomes.
• Demonstrated impact in a similar technical leadership role.
• A growth mindset and eagerness to learn.
• The ability to thrive in an ambiguous environment with a high degree of autonomy.

How will I be supported? 

• You will buddy up with another manager who will help you onboard and get up to speed quickly.
• You will have a close group of management peers to collaborate with and learn from.
• We invest heavily in our Managers, supporting individual career development through training and coaching.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

      #LI-Hybrid