Porter Medical Center

Critical access hospital network and clinics

Patient Access Coordinator

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeVT, USA$27.56 - $40.99 /hr

About the Job

Requirements

An Associate degree is required; a minimum of three years of relevant health care experience combined with education may be substituted.
Certification as a Certified Healthcare Access Associate is required.
At least three years of experience in a leadership role is required, preferably in access, scheduling, registration, billing, or financial counseling.
The role requires the ability to diffuse angry customers and handle pressure.
Excellent verbal communication skills are required.

Responsibilities

Act as a shift lead and mentor and provide updates to the department operations team.
Perform functions including pre-registration, registration, financial clearance and advocacy, insurance management, estimates, and health insurance enrollment.
Onboard new hires and provide training on department processes, policies, and procedures.
Routinely mentor staff and provide follow-up training as needed.
Assist the Patient Access Supervisor by monitoring workload, processes, and performance.
Delegate tasks and functions to ensure the department meets or exceeds performance metrics.
Work with leadership to create and maintain department resource materials.
Serve as the first point of contact for case escalation and daily operations.
Complete functional tasks as needed to augment staffing during increased volumes or short staffing.
Resolve issues independently and provide guidance and support as the content expert for the team.
Complete special tasks assigned by the supervisor or manager.
Provide direction in lieu of the supervisor when assigned.

Desired Qualifications

Prior experience with medical billing is preferred.
Experience in access, scheduling, registration, billing, or financial counseling is preferred.

Building Name: PMC - Porter Medical CenterLocation Address: 115 Porter Drive, Middlebury VermontRegularDepartment: Porter - RegistrationFull TimeStandard Hours: 40Biweekly Scheduled Hours: 80Shift: VariablePrimary Shift: -Weekend Needs: As ScheduledSalary Range: Min $27.56 Mid $34.28 Max $40.99Recruiter: Abby Luck

This position will be 100% onsite work located in Middlebury, VT. Periodic travel to Ticonderoga, NY will be required to support training and coverage. This position will be scheduled to work during the day, evening and night shifts as needed for coverage.

JOB SUMMARY
The Patient Access Coordinator acts as a shift lead, mentor, and provides updates to the department operations team. Functions may include pre-registration, registration, financial clearance/advocacy, insurance management, estimates and health insurance enrollment. Under the direction of the Patient Access Supervisor/Manager, the coordinator will onboard new hires, providing training to department process, policy, and procedure; routinely mentors staff and provides follow-up training as needed. In addition, the coordinator will assist the Patient Access Supervisor by monitoring workload, process, and performance as well as delegate tasks and functions to ensure the department meets/exceeds performance metrics. They will work with leadership to create and maintain department resource materials and serve as the first point of contact for case escalation and daily operations. As needed, the coordinator will complete functional tasks, working to augment staffing as volumes increase or during times of short staffing. The coordinator must have the ability to resolve issues independently, provide guidance and support, serving as the content expert for their team. The coordinator may be assigned special tasks by the supervisor/manager and is expected to provide direction in lieu of the supervisor.

EDUCATION
Associates Degree. A minimum of 3 years relevant health care experience combined with education may be substituted. Certifications: CHAA

EXPERIENCE
Requires 3 or more years’ experience in a leadership role, preferably in Access/Scheduling/Registration, Billing, and Financial Counseling with a customer service orientation. Prior experience with medical billing preferred. Requires demonstrated ability to diffuse angry customers and handle pressure with excellent verbal communication skills.

This is a bargaining union position.

About the Company

Porter Medical Center

Critical access hospital network and clinics

Porter Medical Center operates a rural health system with a 25-bed acute care hospital and a 105-bed Helen Porter Rehabilitation & Nursing facility, plus primary care and specialty clinics in Middlebury, Vergennes, and Brandon. It provides inpatient acute care, memory care, short- and long-term rehabilitation, and outpatient services across its network. The center differentiates itself by offering hospital-level care together with extensive skilled nursing and rehabilitation within a single regional system to serve the rural community. Its goal is to ensure accessible, continuous medical care by coordinating hospital, nursing, rehabilitation, and primary care services.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: VT, United States
Founded: 1925

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