Patient Access Coordinator
About the job
- An Associate degree is required; a minimum of three years of relevant health care experience combined with education may be substituted.
- Certification as a Certified Healthcare Access Associate is required.
- At least three years of experience in a leadership role is required, preferably in access, scheduling, registration, billing, or financial counseling.
- The role requires the ability to diffuse angry customers and handle pressure.
- Excellent verbal communication skills are required.
- Act as a shift lead and mentor and provide updates to the department operations team.
- Perform functions including pre-registration, registration, financial clearance and advocacy, insurance management, estimates, and health insurance enrollment.
- Onboard new hires and provide training on department processes, policies, and procedures.
- Routinely mentor staff and provide follow-up training as needed.
- Assist the Patient Access Supervisor by monitoring workload, processes, and performance.
- Delegate tasks and functions to ensure the department meets or exceeds performance metrics.
- Work with leadership to create and maintain department resource materials.
- Serve as the first point of contact for case escalation and daily operations.
- Complete functional tasks as needed to augment staffing during increased volumes or short staffing.
- Resolve issues independently and provide guidance and support as the content expert for the team.
- Complete special tasks assigned by the supervisor or manager.
- Provide direction in lieu of the supervisor when assigned.
- Prior experience with medical billing is preferred.
- Experience in access, scheduling, registration, billing, or financial counseling is preferred.
About the company
Porter Medical Center provides acute hospital care and a large skilled nursing facility in rural Vermont. It operates a 25-bed acute care unit and a 105-bed Helen Porter Rehabilitation & Nursing with memory care and rehab units, plus a network of primary and specialty clinics in Middlebury, Vergennes, and Brandon. The center combines hospital-level care with rehabilitation, memory care, and outpatient services to serve regional needs. Its goal is to deliver continuous, accessible health care by coordinating hospital, long-term care, rehabilitation, and primary care across the region.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Middlebury, Vermont
Founded
1925
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Simplify's Take
What believers are saying
- FY2026 hiring stayed active with 62 postings, suggesting continued operational demand.
- Nurse staffing data show 64.8% RN nursing-hour share, supporting clinical quality.
- Free virtual Quit Smoking programming broadens community reach and preventive-care engagement.
What critics are saying
- FY2026 missed budget by $10.1 million, exposing persistent operating discipline problems.
- 340B erosion and lost operating-room volumes pressured revenue; FY2027 bridge depends on recovery.
- Leadership turnover in 2025-2026, including interim and new executives, signals instability.
What makes Porter Medical Center unique
- UVM Health Network affiliation gives Porter statewide referral and specialty access.
- Middlebury location anchors indispensable 24/7 inpatient, outpatient, and emergency care for Addison County.
- Shared digital PET/CT with UVM and partners improves oncology access and wait times.
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Benefits
Health Insurance
Company News
Bob Ortmyer in September was named interim president of Porter Medical Center.
Tom Thompson to step away as Porter Medical Center President and COO.
Porter Medical Center is offering a free virtual Quit Smoking program for individuals who smoke or use tobacco products.
Porter Medical Center today announced updates to its visitor policy and scheduling for COVID testing.
Louella Richer will join Porter Medical Center this month to lead the transition of services and volunteers.