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DNAM Brands

Vertical fashion house: design, manufacture, distribution

Customer Service Lead - Shopify

Customer SupportConfirmed live in the last 24 hours
Full-timeLos Angeles, CA, USA$20 - $23 /hr

About the Job

Requirements

  • Two to three years of experience in customer service or support management.
  • Experience with customer service platforms and customer relationship management systems.
  • Strong leadership and team management skills.
  • Excellent communication and problem-solving abilities.
  • Ability to analyze performance metrics with a data-driven approach.

Responsibilities

  • Lead and manage the customer service team across all support channels.
  • Monitor shop ratings and maintain near-perfect scores.
  • Establish workflows, response standards, and performance key performance indicators.
  • Handle escalated customer issues and resolve complex cases.
  • Partner with e-commerce, operations, and marketing teams to improve customer experience.
  • Monitor ticket volume, response times, and customer satisfaction metrics.

About the Company

DNAM Brands

Vertical fashion house: design, manufacture, distribution

DNAM Brands designs, manufactures, and distributes apparel and accessories for men, women, and children through a vertically integrated global platform. It operates in-house across creative direction, product development, sampling, and production, and it runs a global logistics network for both direct-to-consumer and wholesale fulfillment, plus a large licensing program with over 20 licenses. Its edge comes from end-to-end control of the supply chain, a diversified portfolio of licensed brands, and a broad distribution network that includes 15 international distributors plus direct-to-consumer channels. Its goal is to provide complete brand-building, manufacturing, and distribution services that connect fashion labels to a worldwide retail network while ensuring consistent quality and scalable growth for its partners.

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