Salary Range: 20 to 23 (Currency: USD) (Pay period: per-hour-wage)

DNAM Brands is a family-owned and operated company that owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and more. We are looking to hire a full-time Customer Service Lead for DNAM Brands.

In this role, you will lead and support the customer service team across all channels, ensuring timely, high-quality responses and a seamless customer experience across our portfolio of iconic brands—including Von Dutch, Ed Hardy, Trina Turk, Valentino Orlandi, and Badgley Mischka.

You will manage workflows, establish response standards and KPIs, monitor shop ratings, and oversee escalated cases to maintain near-perfect performance across platforms such as TikTok Shop, Shopify, and Whatnot. This role requires experience managing overseas teams, building structured processes, and driving continuous improvement in a fast-paced e-commerce environment.

The Customer Service Lead plays a critical role in protecting brand reputation and customer loyalty—ensuring every interaction reflects our standards for quality, efficiency, and care.

You must be based in or willing to commute to be considered for this position.

Responsibilities

Lead and manage the customer service team across all support channels

Monitor the rating on our shops and maintain our close to perfect scores

Establish workflows, response standards, and performance KPIs

Handle escalated customer issues and resolve complex cases

Partner with e-commerce, operations, and marketing teams to improve customer experience

Monitor ticket volume, response times, and customer satisfaction metrics

Qualifications

2-3 years of experience in customer service or support management

Strong leadership and team management skills

Experience with customer service platforms and CRM systems

Excellent communication and problem-solving abilities

Data-driven mindset with ability to analyze performance metrics

About the company

DNAM Brands designs, manufactures, and distributes apparel and accessories for men, women, and children, including private-label programs and a broad portfolio of licensed brands. It runs in-house design, product development, sampling, and production, plus licensing program management, with a global logistics network that handles inventory, shipping, and delivery to retailers and consumers. Its vertical integration and its mix of over 20 licenses, along with 15 international distributors and a direct-to-consumer arm, help it control quality and speed from concept to delivery. Its goal is to connect fashion labels to a worldwide retail network through end-to-end brand building, manufacturing, and distribution that supports scalable growth and consistent quality.

Company Size

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Company Stage

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Total Funding

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Headquarters

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Founded

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Simplify's Take

What believers are saying

DNAM updated its site on May 3, 2026, signaling active commercial operations.
July 2026 postings show continued product development and e-commerce investment.
Von Dutch Ranch launch momentum supports near-term merchandising and wholesale sell-in.

What critics are saying

Inactive July 2026 roles suggest hiring instability and slower execution across e-commerce teams.
A 2013 DNAM licensing fight with Lindsay Lohan shows license-friction and royalty exposure.
Fashion licensing is fragile; losing Von Dutch or Ed Hardy would cut leverage quickly.

What makes DNAM Brands unique

DNAM Brands runs design, manufacturing, sampling, and distribution in-house across three continents.
It controls over 20 licenses, including Von Dutch, Ed Hardy, and Kendall + Kylie.
Its private-label plus licensing model reaches wholesale, DTC, and international distributors.

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