Senior Customer Solutions Manager - Global Financial Services

Description

AWS is seeking a Customer Solutions Manager (CSM) to join our Global Financial Services (GFS) team to work with a leading global Tier-1 bank. As a CSM, you will help customers realize sustained business value by accelerating their cloud transformation journey and driving innovation through advanced technologies including Generative AI, data analytics, and modern cloud-native architectures.

Are you passionate about shaping the future of the financial services industry by translating customer objectives into actions that realize long-term value through innovation? Do you have the business and technical savvy to earn trust with C-level executives and project team members alike? Have you delivered transformations for large enterprises with global operations, operating as multi-layered hierarchical organizations with complex stakeholder landscapes and decision-making processes?

At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You are detail oriented, have excellent problem-solving abilities, and are an exemplary communicator. Your technical expertise and operational excellence will influence your decisions and help drive robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and to love to reach and exceed goals.

As a trusted customer advocate, you will help a large global financial services organization understand best practices around adopting advanced cloud-based solutions — including Generative AI, modern data platforms, and cloud-native application development — and how to migrate existing workloads to the cloud. Together with the customer, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS. We are also looking for individuals with a demonstrated ability to think strategically about business, products, and delivery challenges, with a particular interest in how AI/ML technologies can transform banking operations.

As an AWS Customer Solutions Manager (CSM), you will establish a deep understanding of your customer's business vision, culture and processes. You will lead the successful adoption of AWS, guiding customers through the people, process, and technology facets of their cloud transformation journey. You will serve as the customer's cloud journey coach and voice of customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams. You leverage your communication, program management, technical, operations, and transformation acumen to understand your customer's strategic goals, translate them into an executable plan, and deliver successful, often industry-changing, customer outcomes on AWS.

Successful candidates are motivated by the customer's long-term success, have a mix of technical and business expertise, are data and detail driven, and have experience delivering large-scale programs. You are a proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and team levels. You collaborate with a wide range of technical and non-technical teams, while navigating across geographical and organizational boundaries. You are a natural problem solver who steers through ambiguity and leads autonomously.

Key job responsibilities
- Cloud Adoption & Transformation: Work backwards from the customer's cloud business case to define the cloud migration / digital transformation strategy, guiding people, process, and operating model changes for customer success.
- AI/ML & GenAI Enablement: Help the customer identify and prioritize high-impact GenAI and AI/ML use cases. Guide exploration of Amazon Bedrock, large language models, RAG architectures, and modern data services to solve complex banking challenges. You will help drive transformation of customers' software development lifecycle (SDLC) with AI, and enable end-to-end workflows with Agentic AI and end-user AI productivity tools.
- People & Operating Model Change: Drive customers' people and operating model change for effective adoption of AWS. Establish education strategy to upskill technical and non-technical roles.
- Migration & Modernization: Accelerate migrations and broader adoption of AWS at scale. Partner with customers to install and mature Cloud Business Office capabilities.
- Governance & Executive Engagement: Work with customers to establish Cloud Leadership team and broader governance structures. Earn trust across all levels of the organization.
- Value Realization: Establish and manage an outcome-driven adoption plan. Report on customer maturity and adoption progress. Define success criteria and track measurable business outcomes.
- Thought Leadership: Knowledge share success mechanisms, mentor junior CSMs, and influence industry trends in cloud adoption for financial services.

A day in the life
You will be the primary cloud transformation advisor for a leading Tier-1 global bank's US operations. Your day involves engaging at all levels of the organization with key decision makers up to C-Suite and VP-level to align their cloud strategy with business outcomes, running executive steering committees, unblocking migration workstreams, and identifying high-impact GenAI use cases. You'll collaborate closely with Solutions Architects, Account Managers, Professional Services, and AWS product teams to orchestrate the right resources at the right time. A key part of your role is organizing the extended account team to ensure we are bringing the best of AWS to the customer and driving rapid outcomes and value. No two days are the same — you might be presenting a cloud business case to a CTO in the morning, facilitating an AI workshop in the afternoon, and reviewing migration metrics with your delivery team by end of day.

About the team
The Global Financial Services (GFS) team at AWS works with the world's largest banks, insurers, capital markets firms, and payment providers to drive cloud adoption at scale. Our Customer Solutions Managers serve as trusted advisors to C-suite executives and technology leaders, helping them navigate complex regulatory environments while accelerating innovation. We operate across all major financial hubs globally and pride ourselves on deep domain expertise combined with technical excellence.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 3+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications

- PMP certification, or SCRUM/Agile, SAFe certification
- cloud certification like AWS Cloud Practitioner or AWS Solutions Architect - Associate
- Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage
- Experience implementing cloud services including migrations and modernization projects or equivalent
- Experience in any of the following: Cloud Architecture, Systems Design, Software Development, Infrastructure Architecture, Data Engineering or DevOps
- Experience selling cloud solutions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.