Société Générale de Surveillance

Testing, inspection, and certification services globally

Customer Service HLL

Customer SuccessConfirmed live in the last 24 hours

Full-timeHo Chi Minh City, VietnamNo salary listedIn-person

About the Job

Requirements

University-level education or higher.
Good communication and office skills.
Good English skills.

Responsibilities

Receive samples, check the TRF and sample size, and compare them with the quotation.
Register the job number in OTS, including applicant, factory, buyer, sample information, and product code.
Prepare the SO and send the SO and PI to the client.
Scan and record files.
Track orders, connect with customers, and notify them of order progress in a timely manner.
Update order status in OTS.
Clarify unclear information in the KAM program.
Check client payment status, including contract or advance payment, and follow up on debt.
Handle client queries by collecting information from the relevant team.
Handle revised or rework reports as requested by the client.
Handle internal queries about order status.
Prepare monthly and weekly summaries for account handling.
Complete other assignments upon request.

Job Description

Receive sample, check TRF & sample size, compare with quotation.
Register job no. on OTS (Applicant, Factory, Buyer, Sample information, Product code)

Prepare SO and send SO, PI to client.
Scan and record file.

Track the order, connect with customers, and notify them of the order's progress in a timely manner.

Update Status on order on OTS

Clarify unclear information of KAM program.

Check client payment status (contract or in advance) and follow debt

Handle client queries (collect info from related team)
Handle revised, rework report as client request.
Handle internal query on order status.
Monthly/ Weekly summary for account handling,

Others assignments upon getting request.

Qualifications

University level or higher

Good communication & Office skills

Good in English.

Additional Information

About the Company

Société Générale de Surveillance

Testing, inspection, and certification services globally

SGS provides testing, inspection, and certification services to help clients meet regulations, ensure quality and safety, and gain market access. It runs laboratory testing, on-site inspections, and certification against standards, often with training and consulting, across a wide range of industries. The services rely on a global network of laboratories and offices that deliver localized solutions with global expertise. What sets SGS apart is its large global footprint and its emphasis on quality, integrity, risk mitigation, and sustainability, enabling it to serve a diverse set of customers from small businesses to multinationals. The company's goal is to help customers comply with regulations, improve product quality and safety, reduce risk, and boost productivity across markets.

Company size: 10,001+
Company stage: IPO
Headquarters: Geneva, Switzerland
Founded: 1878

Recently Posted Jobs

Explore more opportunities at Société Générale de Surveillance

See more jobs