Client Account Services Senior Analyst

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive

• Comprehensive health and life insurance and well-being benefits, based on location

• Pension / Retirement benefits

• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

Being a member of the Global Service Bureau (GSB) team, the Senior Analyst is responsible for processing client cases following agreed procedures and established quality standards. Specific responsibility includes the onboarding and maintenance of client’s Standing Settlement Instructions (SSIs) in ALERT, analyzing and mapping client data to ensure that the Standing Settlement Instructions are compliant with industry standards and market best practices. The Senior Analyst is expected to continuously be updated on the changes around ALERT Best Practices, market rules, and industry standards. 

The role requires the highest level of attention to detail where the Senior Analyst should be able to accurately capture and transfer information and instruction from clients to our system, able to analyze the data, compare this against information sent by the client, identify missing mandatory information and non-compliant data versus validation rules. He/she is expected to determine turnaround time target for assigned cases, fees for billable projects, communicate with internal and external parties on project progress and  ensuring client satisfaction during and after the completion of each project.

The Senior Analyst role requires the knowledge of the automation technology and workflows, the understanding of how to perform the GSB tasks using the tool and be able to evaluate and solve problems to improve the quality of each model to enable the accurate completion of the client request.

Your Primary Responsibilities:

• Process all GSB tasks through timely prioritization of assigned cases and adheres to agreed procedures and case management guidelines. 

• Actively manage open cases taking responsibility for the completion of each case with the highest level of accuracy and within the committed turn-around time

• Responsible for analyzing client Standing Settlement Instructions (SSI) against industry standards and market best practices and ensure accurate mapping of client’s Standing Settlement Instructions in ALERT.

• Builds and strengthens relationship clients thru timely response and completion of cases and/or escalating issues that he/she is not able to resolve 

• Builds relationship with internal stakeholders who he/she works with for most of their cases/projects such as Integration, Product Management or Development and Relationship Managers by providing timely status update and discuss potential issues that could delay completion of the project 

• Active participation in developing skills be it technical, product knowledge enhancement, tools and soft skills to be able to effectively and efficiently handle client requests

• As assigned by the Leadership team, handles complex, high volume cases such as migrations or maintenance projects which requires thorough analysis of live data. Organizes client meetings to provide project status and gather missing information that is necessary for the completion of the project

• Provides support to Global Custodian Projects thru data upload and performs data reconciliation whenever necessary

• Ensures timely escalation of potential issues to the Leadership team

• Assist in the building of the automation models to improve the efficiencies by teaching the tool the ALERT best practices

• Fulfil client requests using the automation workflows, and challenge the tool to prevent risks and evaluate the accuracy and performance of the models by analyzing the quality produced by the tool through completing quality checks identify discrepancies against the AI tool output vs best practice guidance and raise any exceptions to leadership.

Key Skills

• Collaborates well within and across teams.

• Communicates openly with team members and others.

• Works with the team to review deliverables and ensure quality and accuracy; Adheres to established rules and procedures when performing work.

• Time management – Managing projects and deadlines effectively.

Machine Learning & Deep Learning:

• An understanding of statistical modelling techniques e.g. Classification and regression techniques, Neural Networks etc

• Feature Engineering & Selection – Improving model accuracy by selecting relevant features.

Data Engineering & Preprocessing:

• Data Wrangling & Cleaning- Handling missing data, outliers, and inconsistencies

• ETL (Extract, Transform, Load Pipelines) – prepare data for analyses.

Qualifications:

• Minimum of 2 years of related experience

• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Adheres to established rules and procedures when performing work

• Takes personal accountability to drive work forward

• Presents information clearly in writing and orally in small and larger group settings

• Willingness to constructively challenge others on established views and contribute new ideas/alternative approaches

• Understands the needs of external clients, Client Account Services team members, and key internal stakeholders across the organization

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range: Salary will be Commensurate with Experience