EXL

Analyzes business data and runs outsourced operations

Senior Executive

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeGurugram, Haryana, IndiaNo salary listedIn-person

About the Job

Requirements

A Higher Education Diploma is required.
One to two years of relevant experience is required.
Excellent communication, facilitation, and knowledge transfer abilities are required.
Strong preprocessing, domain, and process knowledge is required.
Ability to coach and give feedback is required.
People skills, proactivity, out-of-the-box thinking, critical thinking, and logical reasoning are required.

Responsibilities

Train clients using the client- and EXL-specific training curriculum.
Coach and mentor trainees who are struggling, supporting their improvement.
Manage the training class in accordance with EXL disciplinary expectations, including absence, performance, and misconduct matters.
Compile and conduct assessments as required, and assess calls or transactions against quality criteria.
Give feedback and coaching.
Interact with clients as needed.
Compile reports as required.
Communicate training progress to relevant stakeholders and escalate relevant matters toward resolution.
Administer training logistics, including room coordination, transport, and payroll.
Identify training needs and compile materials and interventions to close gaps.
Take calls as required.

Train Client and EXL specific training curriculum; Coach and mentor trainees that are struggling towards improvement; Manage the training class from a EXL disciplinary expectation, absence, performance, misconduct etc.; compile and conduct assessments as required, assesses calls or transactions against quality criteria; give feedback and coaching; Some client interaction; Compile reports as required; Communicate and keep all relevant stakeholders in the loop of training progress and escalating relevant matters towards resolution; Training administration e.g. room co-ordination, transport, payroll etc.; Identify training needs and compile material and interventions to close the gaps; Take calls as required

Higher Education Diploma with 1 - 2 years of relevant experience

Excellent communication 2) Excellent facilitation and knowledge transfer ability 3) Excellent Preprocess, domain and process knowledge 4) Ability to coach & give feedback 5) People skills 6) Being proactive 7) Out of the box thinking 8) Critical thinking 9) Logical reasoning

About the Company

EXL

Analyzes business data and runs outsourced operations

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1999

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