SchoolsFirst Federal Credit Union

Credit union offering savings, loans, accounts

Recovery Representative 2 - Charge Off

Retail & Commercial BankingUpdated on Nov 12

Full-time$22.33 - $32.38In-person

About the Job

Requirements

A high school diploma or GED is required.
One to three years of prior related experience is required.
Knowledge of the Fair Debt Collection Practices Act, Telephone Consumer Protection Act, and Servicemembers Civil Relief Act.
Verbal and written communication skills.
Conflict resolution and negotiation skills.
Active listening skills.
Intermediate computer and typing skills.
Basic skip tracing skills.

Responsibilities

Resolve delinquency on vehicle loans by identifying the cause of non-payment and providing members with personalized options.
Work charged-off loans through inbound and outbound calls, written and electronic correspondence, and other approved methods.
Work specialized queues for defaulted repayment plans.
Work with members and third parties to set up repayment plans, negotiate settlements, re-establish membership services, and maintain accounts to reflect approved arrangements.
Review charged-off loans for possible collection agency placement and partner with the team and management to refer accounts for litigation review.
Assist management and the team with projects and reporting, including 1099-C tax form filings, monthly audits, and collection agency placements.
Work delinquent vehicle loans through inbound and outbound calls, written and electronic correspondence, and other approved methods.
Work specialized queues for vehicle loans.
Review accounts to generate Final Demand Letters, Notices of Intent to Sell, and Deficiency Balance Letters.
Review accounts for repossession efforts and assist with reinstatement requirements.
Handle impounded vehicles, including contacting tow yards and government agencies, negotiating fees, and handling lien objections and disposition paperwork.
Review, audit, and submit vendor invoices for approval.
Assist management and the team with monthly audits and reports as needed.
Perform other duties as assigned.
Comply with regulatory compliance and assigned training requirements, including applicable Bank Secrecy Act regulations.

Desired Qualifications

Previous financial institution or credit union experience is preferred.
Experience with an inbound/outbound phone system is preferred.

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Recovery Representative II (Charge Off)

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:

$22.33 - $32.38

Scheduled Weekly Hours:

What You’ll Be Doing

Responsible for resolving delinquency on vehicle loans where timely payments are not being received. Provide direct assistance to our Members by working with them to identify the true cause of non-payment in order to provide personalized options. Position may focus on one or more of the functions described below (Charge-Off or Repossession).

Charge-Off Functions
Work on charged-off loans through inbound/out-bound calls, written and electronic correspondence, and other approved methods.
Responsible for working specialized queues for defaulted repayment plans.
Work with our Members and 3rd parties to set up repayment plans, negotiate settlements, re-establish Membership services, and perform account maintenance in order to accurately reflect the approved arrangements.
Review charged-off loans for possible collection agency placement. Partner with team and management to refer accounts for litigation review.
Assist management and team with miscellaneous projects and reporting including 1099-C tax form filings, monthly audits, and collection agency placements.
Repossession Functions
Works on delinquent vehicle loans through inbound/out-bound calls, written and electronic correspondence, and other approved methods.
Responsible for working specialized queues for vehicle loans
Reviews accounts to generate Final Demand Letters, Notices of Intent to Sell, and Deficiency Balance letters.
Reviews accounts for repossession efforts and assists with reinstatement requirements
Handles impounded vehicles and follows up as needed. This includes contacting tow yards and government agencies, negotiating fees, and handling Lien Objections and disposition paperwork
Reviews, audits, and submits for approval vendor invoices
Assists management and team with monthly audits and reports, as needed

Additional Job Functions

Performs other duties as assigned

Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

High School Diploma or GED required

1-3 years of prior related experience required

Knowledge, Skills, and Abilities

Previous financial institution or credit union experience Preferred

Knowledge of FDCPA, TCPA and SCRA

Excellent verbal and written skills

Conflict resolution and negotiation skills

Active listening skills

Experience with inbound/outbound phone system preferred

Intermediate computer and typing skills

Basic skip tracing skills

Additional Knowledge, Skills, and Abilities

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.

About the Company

SchoolsFirst Federal Credit Union

Credit union offering savings, loans, accounts

SchoolsFirst Federal Credit Union provides financial services to members, especially school employees and their families, including savings and checking, auto loans, mortgages, credit cards, investments, and insurance through branches and online tools. Members join and use member-owned accounts with online/mobile banking, deposits, payments, and planning help. It differs from many competitors by being member-owned, federally insured, and focusing on the education community, offering educator-focused loan programs and lower fees. Its goal is to help teachers and school staff manage money effectively with affordable products and education resources while building a loyal member base.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Ana, CA
Founded: 1934

Recently Posted Jobs

Explore more opportunities at SchoolsFirst Federal Credit Union

See more jobs