Manager of Fund Services

Manager, Fund Services
Job Location – Sydney, Australia
Shift - Monday - Friday, 9.00 am – 5.30 pm
Work mode - Hybrid

Job duties:

• Responsible for the day-to-day service delivery for Fund/SPV administration for clients’ portfolio entities, including but not limited to review of monthly/quarterly management accounts, review and preparation of yearend financial statements with full disclosure notes, coordination of year end audit, coordination of local tax compliance filings, and payment services for unit trusts and private companies.
• Provide strategic oversight of Fund/SPV administration services for a portfolio of client entities and lead, mentor and develop the team members onshore and offshore.
• Act as the central point of contact for a portfolio of Australian client accounts and as the senior escalation point for complex technical, operational, and client matters.
• Ensuring work is completed to a high standard and acting as the final level of review. 
• Manage the relationships with other service providers in the industry, including auditors, tax advisors and property managers.
• Client Relationship Management & building and maintaining key relationships.
• Support the growth of the Australian business through active participation in new business opportunities, client proposals, onboarding activities, and service expansion initiatives. 
• Drive process improvement initiatives, including technology improvement and process change improvement, responsible for SOC audit compliance for Australia team.
• Lead and participate in strategic projects and business initiatives as required.
• Manage the billing process for service fees, including issuance of invoices and oversight of timely fee collection.
• Review and monitor compliance and KYC procedures for fund investors and the business, ensuring adherence to internal policies and external regulations.
• Monitor key operational, financial, and service delivery metrics, identifying risks and implementing appropriate remediation and improvement actions.
• Support the Head of Fund Services, Australia in executing strategic objectives, budgeting, workforce planning, and business management initiatives.

Required knowledge and experience

• 7 years plus of relevant work experience preferably in fund houses, fund administrators or professional accounting firms etc
• Experience in trust (MIT) accounting, Trust distribution calculation and management of the process, NAV calculation and tax compliance reporting, such as BAS reporting and income tax reporting;
• Professional Accounting Qualification is a must;
• Broad, in-depth understanding of International Financial Reporting Standards (IFRS) and Australian Accounting Standards (AAS);
• Possess team spirit with the ability to work independently using your own initiative when appropriate;
• Excellent people management skills as well as the ability to manage a diverse number of stakeholders;
• Customer service focus and performance outcome orientation with all stakeholders.
• Exceptional time management, organisational and analytical skills with an ability to manage multiple priorities and meet deadlines