Cable One
Broadband, TV, phone, and advertising services
Customer Care and Sales Advisor
More locations: Pocatello, ID, USA
About the job
- A High School Diploma or GED.
- Ability to ask fact-finding questions to identify solutions aligned with customer needs.
- Demonstrated patience and professionalism in customer interactions.
- Working knowledge of Cable One products and services.
- Strong communication and active listening skills.
- Ability to remain composed and empathetic in high-pressure situations.
- Ability to sit for extended periods and use hands, talk, and hear.
- May be required to lift up to 10 pounds.
- Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
- Perform entry-level sales and support tasks within a designated region or business area.
- Respond to inbound customer inquiries via phone or ticketing systems with personalized communication.
- Listen actively and ask questions to understand customer needs.
- Address requests to disconnect or remove services.
- Provide billing and pricing information.
- Resolve standard issues remotely or educate customers on resolution steps.
- Schedule service appointments when remote resolution is not possible.
- Arrange product returns or exchanges.
- Manage add, change, and delete requests in hosted platforms.
- Build rapport and identify customer issues through telephone-based selling.
- Offer creative solutions and explain product and service benefits.
- Negotiate household spend and upsell additional services.
- Accurately and efficiently input orders.
- Meet or exceed weekly and monthly sales activity goals.
- Follow company-approved scripts to ensure consistent communication.
- Assist with special projects as assigned.
About the company
Sparklight provides broadband internet, advanced Wi‑Fi, cable TV, and phone service for households, plus scalable connectivity and communications products for small-to-mid‑market, enterprise, wholesale and carrier customers through Sparklight Business, and digital marketing and advertising services via Sparklight Advertising. It delivers these services over its own network, with home customers getting bundled packages and businesses receiving tailored connectivity and advertising options. It differentiates itself with a large geographic footprint and an integrated suite of consumer, business, and advertising services focused on scalable, cost‑effective solutions. Its goal is to connect customers to what matters by offering reliable connectivity and entertainment while supporting both households and businesses in their communication and marketing objectives.
Company Size
1,001-5,000
Company Stage
Post IPO Equity
Headquarters
Phoenix, Arizona
Founded
1986
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Simplify's Take
What believers are saying
- Sparklight Mobile launched in 2026, creating retention bundles and higher customer lifetime value.
- Digital and door-to-door sales drove roughly 35% of quarterly connects, up from under 10%.
- Cable One cut debt nearly $130 million in 2026 while preserving $700 million revolver capacity.
What critics are saying
- August 2026 revenue fell 8.4% to $348.9 million; broadband subscribers keep declining.
- September 17-18, 2026, Cable One drew $700 million, signaling strained liquidity.
- October 1, 2026 MBI buyout adds $475 million-$495 million plus $845 million-$895 million debt.
What makes Cable One unique
- Cable One's rural footprint in 24 states faces less direct cable overbuild pressure.
- Heather McCallion joined as COO August 24, 2026, sharpening operations and digital transformation.
- Management keeps monetizing assets and repurchasing debt, showing capital discipline despite volatility.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Vacation
401(k) Company Match
Tuition Reimbursement
Growth & Insights and Company News
6 month growth
↑ 5%1 year growth
↑ 5%2 year growth
↑ 9%Viamedia.ai leaders earn nine honors across three major media and advertising awards programs. AdExchanger, Cynopsis and CFX recognize six Viamedia.ai women for achievements spanning technology, operations, business development, marketing and salesCynopsis and CFX recognize six Viamedia.ai women for achievements spanning technology, operations, business development, marketing and sales. September 23, 2026 14:30 ET | Source: Viamedia.ai LEXINGTON, Ky., Sept. 23, 2026 (GLOBE NEWSWIRE) - Viamedia.ai, a next-generation advertising technology company building a local-first omnichannel operating system, today announced that six of its executives have been recognized for their leadership by top advertising and media publications. In total, Viamedia's leaders were honored nine times across the AdExchanger Top Women in Media & Ad Tech Awards, Cynopsis Top Women in Media Awards and CFX Most Powerful Women Awards. The recognitions celebrate women across Viamedia.ai who are helping modernize media operations, forge strategic partnerships, advance advertising technology and create new opportunities for the company, its clients and the next generation of industry leaders. "These honors reflect the extraordinary depth of talent across Viamedia.ai," said David Solomon, Chief Executive Officer of Viamedia.ai. "Each of these women has made a distinct contribution to our growth, and they share the same willingness to challenge convention, solve complex problems, and bring others along with them. Their leadership is helping us build a smarter, more connected advertising business, and we are incredibly proud to see their impact recognized across the industry." The Viamedia.ai honorees include: * Becky Jones, Chief Marketing Officer, was honored as a Cynopsis Marketing Trailblazer and named to the CFX Most Powerful Women. Jones has led the evolution of Viamedia.ai's brand, marketing, and people strategy, connecting communications and sales enablement more closely to business growth. She also founded the company's internship program and has mentored more than 200 emerging professionals throughout her career. * Kristen McDonnell, Chief Operating Officer, was recognized as a Cynopsis Operations Front Runner and named to the CFX Most Powerful Women. McDonnell oversees Client Strategy, Client Services, Activation and Trading, and Linear Operations. Her leadership was central to the integration of Viamedia.ai and LocalFactor, during which the company successfully launched approximately 500 advertising campaigns in less than one month while maintaining uninterrupted client service. * Chesney Payne, Vice President of Linear Operations, was recognized as an AI Media Innovator by the AdExchanger Top Women in Media & Ad Tech Awards and an Ad Tech Innovator by the Cynopsis Top Women in Media Awards. During her nearly two decades at Viamedia.ai, Payne has championed automation, artificial intelligence and cross-functional technology development to improve workflows, scale operations and prepare the company for the continued convergence of linear television, streaming and programmatic advertising. * Madeline Kissel, Vice President of Business Development, was honored as one of Cynopsis' Deal-Making Directors. Kissel identifies, negotiates and executes sales representation agreements with linear, digital and managed-services partners. Kissel spearheaded Viamedia.ai's partnership with Cable One, its largest in more than 15 years, coordinating teams across the company to bring the agreement to market. She has also renegotiated major partner agreements to create new opportunities in addressable and connected TV advertising. * Jordana Montague, Director of Sales, East Coast, was named an Ad Sales Superstar. Montague helped establish the commercial foundation for a business that has grown into a core component of Viamedia.ai's omnichannel offering. Her consultative approach has expanded major client relationships, including an energy-sector partnership that grew from approximately $1 million to $4 million. * Ileana Miscia, Senior Manager, Brand & Content Marketing, was named a Cynopsis Rising Star for her growing impact across marketing, sales enablement and content strategy. Miscia has developed targeted resources addressing priority market opportunities, helped align paid LinkedIn campaigns with high-value prospective clients, and expanded Viamedia.ai's thought-leadership platform through her production work on The Ad Break podcast. The awards arrive during a period of significant momentum for Viamedia.ai. Following its acquisition and integration of LocalFactor, the company has continued expanding its national footprint, investing in artificial intelligence and advancing an omnichannel technology portfolio that includes Geo-Graph(TM), Attention+ and the award-winning Parrot ADS platform. Viamedia.ai recently surpassed 100 video service provider partnerships and now works with more than 7,000 brand partners across over 100 designated market areas. The company is also creating new opportunities for advertisers through innovations in privacy-forward audience intelligence, cross-platform campaign execution, and household-level addressability for local broadcast television. Together, the nine honors reflect how Viamedia.ai's people are driving the company's evolution from a traditional media services company into a technology-enabled advertising platform, one that delivers measurable value for advertisers, agencies and media partners. About Viamedia.ai: Viamedia.ai is the ad tech company behind the industry's first local-first omnichannel operating system. The company's three core platforms, ViaOS, ViaSSP, and ViaIQ, are powered by proprietary technology, scalable data, and local-first precision, helping deliver unified omnichannel campaigns. Viamedia serves brands, advertisers, agencies, broadcasters, streaming providers, FAST channels, MVPDs, and other media and advertising technology companies, helping connect advertisers with inventory in engaging environments.
Cable One borrows $700 million to 'preserve financial flexibility' The company is hoping to close its acquisition of Mega Broadband Investments by Oct. 1 WASHINGTON, Sept. 23, 2026 - Cable One borrowed another $700 million last week, the company told federal regulators Tuesday. Related to what you are reading now According to quarterly filings from the company last month, that was all that was available to borrow under its $1.25 billion revolving credit facility as of June 30. Join the Broadband community for FREE! Post tagged in Related on Broadband Breakfast
Cable One drew $700 million from its $1.25 billion revolving credit facility on 17 and 18 September 2026 to strengthen cash reserves and maintain financial flexibility. The US broadband provider tapped its 2023 credit agreement ahead of the facility's February 2028 maturity whilst keeping additional borrowing capacity in reserve. The company retained the option to repay part or all of the drawdown before maturity. Cable One provides internet, video, and voice services primarily to residential and business customers in smaller and mid-sized US markets. The move demonstrates the company's strategy to manage its balance sheet through its revolving credit line as it navigates ongoing subscriber and revenue challenges.
Heather McCallion named COO of Cable One. Heather McCallion is set to join Cable One as COO later this month. She most recently served as chief experience officer at WideOpenWest. #pressrelease August 14, 2026 Cable One, Inc. (NYSE: CABO) (the "Company" or "Cable One"), a leading broadband communications provider serving residential and business customers across 24 states, today announced the appointment of Heather McCallion as Chief Operating Officer, with an expected start date of August 24, 2026. As COO, McCallion will lead Cable One's operational strategy and execution, overseeing residential sales and marketing, customer experience, customer care, field operations and digital transformation across all regions. She will be responsible for executing the company's long-term strategy while advancing operational excellence across the organization. McCallion brings more than 25 years of executive leadership experience driving business transformation and growth across broadband and telecommunications companies. Most recently, she served as Chief Experience Officer at WideOpenWest, Inc. ("WOW!"). Prior to joining WOW!, she held several executive leadership roles at Breezeline (formerly Atlantic Broadband), including Vice President, General Manager of the company's Florida markets and Vice President of New Business & Business Transformation. Want more Light Reading stories in your Google search results? Join 62,000+ members. Yes it's completely free.
Cable One reported declining second-quarter 2025 results, with revenue falling 8.5% year-over-year to $348.9 million and adjusted EBITDA dropping to $173.5 million. Free cash flow decreased to $99.5 million from $134.8 million. The company lost 17,000 residential broadband customers amid heightened fibre competition. CEO Jim Holanda said customer retention is the top operational priority. Cable One is responding with targeted pricing, retention tools, speed upgrades, and expanded sales channels. The company expects most customers to have access to multi-gigabit infrastructure by year-end. Cable One reduced debt by nearly $130 million in the first half and is evaluating additional financing and asset-monetisation options.