Data Center Operations Cluster Manager

Description

Amazon seeks exceptional leaders for a strategic senior management position overseeing our data center operations. This executive role offers significant visibility within the organization and aligns with our mission of becoming the world's most customer-centric company. This leader will direct managers responsible for mission-critical data center infrastructure, manage network systems, server operations, and infrastructure maintenance, and ensure optimal availability and performance across multiple regional facilities.



Requirements include proven leadership in complex data center environments, technical expertise in enterprise-scale operations, and a track record of operational excellence. This senior leadership position is critical to our Data Center Community's success.



The ideal candidate will possess comprehensive knowledge of both data center IT infrastructure and AWS cloud platforms, with a clear understanding of their integration and interoperability. Experience demonstrating practical applications of these technologies in hybrid environments is highly valued.



If you are passionate about Customer Experience, think and act globally and want to contribute to the operational excellence of Amazon.com data centers. This may be the challenge you’ve been looking for!



AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.



You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)


Key job responsibilities

Lead and supervise a team of Data Center Managers (3–9 areas and front-line managers) and 100–150 hourly associates within Regional Data Centers
Attain organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency in support of data center operations
Carry out supervisory responsibilities in accordance with the organization's policies and procedures
Meet and exceed operational goals with full accountability for results
Lead strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs
Obsess over team learning and development — both technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) — including mentoring and training
Develop, improve, and share operational best practices across the globe
Hire, manage, and develop the operations management team including Data Center Managers and Data Center Operations Technicians
Plan and execute the Infrastructure Operations component of new AWS data center buildouts, colocation buildouts, data center expansions, and colocation expansions — including network and server rack infrastructure to facilitate daily operations
Leverage experience in successful insourcing and/or outsourcing of specific tasks, balancing internal skillsets with frugality
Drive continuous improvement of operational processes, procedures, methods, and tools



This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

This position will support our MDD Data Center (Pecos, TX Region).

Basic Qualifications

- Experience in technical work related to computer systems and technology components
- 2+ years of network cabling, optic types, and test equipment experience, or experience with cabling infrastructure best practices and methodologies
- 7+ years management experience in an operations, critical infrastructure, manufacturing, production, or distribution environment
- 3+ years' experience implementing LEAN/6 Sigma methodology (continuous improvement, DMAIC/DVADV, 5 Whys, Root Cause analysis, etc.)

Preferred Qualifications

- Project Management Professional (PMP) or equivalent certification
- Experience with continuous improvement methods such as Kaizen, Lean, DMAIC, etc.
- Lean-Six Sigma Black Belt certification
- Safety, security, and availability of incident response, incident management, and incident resolution.
- 7+ years' experience managing geographically dispersed teams
- 7+ years of hands-on experience with mission critical infrastructure

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.