Full-Time
New Partner Experience Team Lead
Flemish Speaking
Confirmed live in the last 24 hours
Food delivery from restaurants and groceries
Consumer Goods
Mid
Manchester, UK
Required Skills
Management
Customer Service
Requirements
- 2+ years management experience
- Native or fluent in Flemish and English
- Experience in account management or customer service desirable
- Work to targets with a get up and go attitude
Responsibilities
- Responsible for the daily oversight of a team of New Partner Experience Agents
- Coaching the team to develop skills
- Oversight of team behavior and attendance
- Providing reporting on results
- Developing and refining important onboarding processes
- Working together with other Team Leads
- Establishing a performance management framework for the team
- Ensuring restaurants are comfortable with the systems
Deliveroo is a good place to work because it operates at the intersection of technology and hospitality, utilizing a vast network of over 176,000 restaurant and grocery partners alongside 150,000 riders to offer efficient delivery services across various global markets. This expansive and dynamic environment fosters a culture of innovation and collaboration, providing employees with unique opportunities to contribute to a leading company in the food delivery sector.
Company Stage
Series H
Total Funding
$2.2B
Headquarters
, United Kingdom
Founded
2013
Growth & Insights
Headcount