Full-Time

Solutions Architect

Posted on 10/24/2024

Alloy Automation

Alloy Automation

11-50 employees

No-code automation tool for ecommerce

Consumer Software
Enterprise Software

Senior, Expert

Remote in USA

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
JavaScript
React.js
Node.js
TypeScript
AWS
MongoDB
Requirements
  • 8+ years experience in a customer facing post-sales, technical architecture or consulting role with expertise in debugging and troubleshooting techniques, with a solid understanding of third party APIs, databases, and authentication/authorization mechanisms and frontend (MERN).
  • Strong understanding of JavaScript in both the frontend and backend. This is a technical position and you will be expected to code daily. You must have a working knowledge of React, TypeScript, NodeJS, MongoDB, AWS, etc.
  • Experience translating customer’s business needs to technology solutions, establishing buy-in with essential customer stakeholders, with the ability to explain technical concepts to non-technical users in a concise and clear manner.
  • Strong problem-solving skills, with the ability to analyze complex issues, identify root causes, and implement effective solutions.
  • Ability to work effectively in a collaborative environment, coordinating with cross-functional teams to resolve customer issues. You should not be afraid to voice your opinions and be heard.
  • Understanding of the integration infrastructure or iPaaS (Integration Platform as a Service) landscape is beneficial.
  • Knowledge of common security vulnerabilities and best practices to mitigate them.
Responsibilities
  • Work with CS, engineering and leadership to understand customer needs, prioritize issues, implement solutions, and develop account strategies for the accounts you support to grow their usage of our platform.
  • Establish our Embedded iPaaS product as the standard for our customers’ integration building through excellent technical account planning.
  • Build and present architecture, and product demos to customers to help them understand how to achieve their goals to increase adoption and unlock additional use cases for our products.
  • Utilize debugging and troubleshooting techniques to diagnose and resolve issues in production systems, ensuring minimal disruption to customer operations.
  • Identify, document, and report bugs or issues experienced by customers, working closely with the engineering team to ensure timely fixes.
  • Take the knowledge you obtain from customers and work with our product team to translate that into actionable features that influences our product roadmap and company trajectory.
  • Maintain clear and proactive communication with customers in conjunction with our CS team, keep customers informed about issue statuses, resolutions, and updates.
  • Create and maintain comprehensive documentation of customer issues, solutions, and best practices to enhance the support process and knowledge bases.
  • Assist in the training and onboarding of new customers, ensuring they have a solid understanding of our platform and its capabilities.

Alloy Automation provides a no-code automation tool tailored for the ecommerce industry. This platform allows businesses to automate repetitive tasks without needing to write any code, making it accessible for users without technical expertise. Alloy connects over 180 different web applications, enabling users to create automated workflows that streamline operations in areas such as fulfillments, marketing, and general business processes. Unlike many competitors, Alloy focuses specifically on the ecommerce sector, catering to leading brands and agencies with a subscription-based service model that ensures ongoing support and updates. The goal of Alloy Automation is to help ecommerce businesses save time and enhance efficiency, allowing them to concentrate on growth and strategic initiatives.

Company Stage

Series A

Total Funding

$29.2M

Headquarters

New York City, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

26%

1 year growth

8%

2 year growth

40%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for no-code platforms boosts Alloy's market potential and customer base.
  • Expansion of Buy with Prime integrations attracts more ecommerce businesses to Alloy's platform.
  • Rising interest in embedded iPaaS solutions enhances Alloy's scalability and flexibility.

What critics are saying

  • Increased competition from platforms like Zapier and Integromat threatens Alloy's market share.
  • Potential over-reliance on Amazon's Buy with Prime program poses strategic risks.
  • Rapid technological changes in ecommerce may challenge Alloy's ability to stay competitive.

What makes Alloy Automation unique

  • Alloy Automation offers a no-code platform for ecommerce, reducing development time and costs.
  • The platform supports 180 app integrations, providing extensive connectivity for ecommerce businesses.
  • Alloy's Unified API standardizes data structures, simplifying integration processes for developers.

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