Full-Time

Insurance Customer Service Representative

Confirmed live in the last 24 hours

Entrata

Entrata

1,001-5,000 employees

Property management software with integrated tools

Enterprise Software
Real Estate

Entry

Lehi, UT, USA

Hybrid position based in Lehi, Utah.

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Basic understanding of insurance industry practices and concepts.
  • Proficiency in using computer applications for data entry and record-keeping.
  • Strong written and verbal communication skills.
  • Ability to follow standard instructions and established processes.
  • Demonstrated problem-solving skills within a limited scope.
  • Detail-oriented approach to completing tasks accurately.
  • Collaborative mindset for effective teamwork.
  • Eagerness to learn and develop competence.
  • Ability to identify customer interest in additional products and services, in line with applicable state and federal regulations.
  • College or university degree in a relevant field or equivalent work experience.
  • Familiarity with Entrata software and tools.
  • Previous customer service experience in the insurance sector.
  • Intermediate knowledge of insurance principles and terminology.
  • Ability to adapt to evolving processes and procedures.
  • Demonstrated ability to handle a high volume of customer interactions.
Responsibilities
  • Respond to customer inquiries via phone, email, and chat, providing accurate information and resolving routine issues regarding insurance policies.
  • Proactively engage in cross-selling and upselling insurance products by identifying customer needs and recommending relevant services or upgrades, ensuring compliance with applicable state and federal regulations.
  • Assist customers with policy updates, renewals, and basic claims inquiries, ensuring timely and efficient service.
  • Collaborate with internal teams to escalate and resolve more complex issues under supervision.
  • Maintain accurate customer records, ensuring all interactions and policy updates are properly documented.
  • Follow established procedures and guidelines to ensure compliance with state and federal regulations.
  • Support senior team members in handling projects and assignments, contributing to team goals.
  • Stay informed about company insurance products, updating knowledge regularly to provide current and relevant information to clients.
  • Participate in team meetings and training sessions to deepen understanding of the insurance industry and Entrata’s product offerings.
  • Ensure a high level of customer satisfaction by maintaining a positive and professional attitude in all interactions.

Entrata provides property management software that simplifies the management of apartment communities. Its platform offers a single-login access to various online tools, including websites, mobile apps, payment processing, lease signing, accounting, and resident management. This software allows property management companies to operate more efficiently by integrating with third-party applications through an open API, enabling customization of their technology solutions. Unlike many competitors, Entrata focuses on creating a comprehensive suite of tools that enhance both operational efficiency and resident experiences. The goal of Entrata is to streamline property management processes and improve the overall experience for both property managers and residents.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$493.2M

Headquarters

Lehi, Utah

Founded

2003

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Entrata's partnership with Freddie Mac enhances residents' financial stability through credit-building.
  • The integration with Respage boosts marketing and automation capabilities for property managers.
  • Entrata's expanded API program facilitates seamless technology integrations with partners like Hott Solutions.

What critics are saying

  • 'Inception Fraud' poses a significant risk to property management companies, including Entrata.
  • The convergence of hospitality and residential technology increases competition in the multifamily market.
  • New tech-enabled hospitality companies can challenge Entrata's market position.

What makes Entrata unique

  • Entrata offers a single-login, open-access platform for property management.
  • The platform integrates with third-party applications through an open API.
  • Entrata serves over 20,000 apartment communities with comprehensive management tools.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Paid Vacation

Flexible Work Hours

Remote Work Options

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Mental Health Support

Parental Leave

Employee Discounts