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GitLab

Unified DevOps platform for CI/CD

Senior Professional Services Project Manager

Project ManagementPosted on Nov 11
Full-timeRemote in FranceRemote

About the Job

Requirements

  • Experience managing complex information technology or software consulting projects for external customers from initiation through closure.
  • Ability to manage project scope, schedules, resources, customer expectations, risks, issues, and multiple priorities while delivering concise executive-level status reports.
  • Ability to build effective relationships with customer leaders, communicate with internal and external stakeholders, and manage escalations.
  • Ability to identify and resolve project challenges, motivate advisory teams and contributors, and mediate conflicts.
  • Experience supporting timely revenue recognition and executing change orders when needed.
  • Knowledge of project management and technical delivery methods for software, including Project Management Institute methodologies, agile or Scrum, the software development lifecycle, and project management or agile tools such as GitLab.

Responsibilities

  • Manage large-scale commercial projects and executive stakeholder meetings and communications.
  • Collaborate with GitLab Support, Engineering, and Product teams to resolve complex customer problems using GitLab technologies.
  • Drive improvements to Professional Services project management tools, processes, procedures, and templates.
  • Summarize key customer projects monthly and provide a summary for quarterly business reviews.
  • Develop and manage delivery schedules, customer expectations, project scope, resources, status, risks, and issues for technical and consulting services.
  • Manage customer escalations by coordinating with customers and GitLab stakeholders, including the executive team, Sales, and Technical Account Managers.
  • Establish reliable, repeatable delivery processes, metrics, and operational procedures.
  • Set and achieve forecast goals by aligning customers, Technical Architects, project engineers, partner consultants, and delivery partners.

Desired Qualifications

  • Enterprise customer and Professional Services experience is a plus.

About the Company

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GitLab

Unified DevOps platform for CI/CD

GitLab provides a unified DevOps platform that brings together the tools needed for software development, including code hosting, collaboration, CI/CD, issue tracking, and security, all in one application. It works by offering a single subscription-based platform where teams can plan, write, test, review, and deploy code through automated pipelines, reducing the need to manage separate tools. This differs from many competitors that require using a collection of separate products; GitLab consolidates these capabilities into one integrated solution, helping teams work more efficiently. The company's goal is to help organizations speed up software delivery and improve collaboration by simplifying the DevOps process and continuously updating the platform with new features and improvements.

Company size
1,001-5,000
Company stage
IPO
Headquarters
San Francisco, CA
Founded
2014

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