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Mercier Consultancy Group

Norwegian Speaking Customer Expert

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent Norwegian, spoken and written, is mandatory.
  • A valid EU passport or work permit allowing residency in Greece is required.
  • The role requires the ability to work remotely while maintaining high performance standards.
  • Previous customer service or technical support experience is considered an asset.

Responsibilities

  • Provide customer support for Dyson consumer electronics by phone, email, and chat.
  • Troubleshoot technical inquiries regarding home appliances to ensure a seamless user experience.
  • Maintain product knowledge to offer expert advice and support customer loyalty.
  • Document customer interactions accurately in the customer relationship management system.
  • Collaborate with internal teams to improve service efficiency and resolve complex technical product issues.
  • Represent the brand in customer interactions.
  • Meet individual and team key performance indicators.

Desired Qualifications

  • Previous experience in customer service or technical support.

About the Company

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