Contact Center Representative
About the job
- Must possess and maintain a valid driver's license.
- Must have previous credit union, financial institution, customer service, call center, sales, or related experience.
- Deliver service to credit union members over the phone.
- Assist members with their financial needs, answer questions, and solve problems.
- Connect members with products and services that help them reach their goals.
- Create a positive experience with every call.
About the company
Northland Area FCU is a member-owned financial cooperative serving northern Michigan. The company offers checking, savings, loans, mortgages, cards, digital banking, and financial-support services. It serves individual members, households, local businesses, and community organizations. Its operating model centers on branch and digital service supported by lending, member service, operations, risk, and compliance. Teams work across member service, lending, mortgage, finance, compliance, technology, and administration. Projects depend on clear coordination between specialist teams, customer needs, and day-to-day operations. This structure supports consistent delivery across its products and services.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Grayling, Michigan
Founded
N/A
Simplify's Take
What believers are saying
- Northland donated $1,000 to Friends Together in May 2026, reinforcing community trust.
- It awarded $10,000 in 2026 scholarships to ten local student members.
- Northland kept expanding service capacity, completing Oscoda renovations and maintaining 17 branches.
What critics are saying
- Charles v. Northland Area Federal Credit Union filed August 30, 2025, hit consumer-credit claims.
- Savings yields at 0.10% and money-market 1.51% invite deposit runoff to competitors.
- Texas Ratio rose from 1.85% in Q2 2023 to 4.98% in Q1 2026.
What makes Northland Area FCU unique
- Northland Area FCU serves northern Michigan through 17 branches and 148 employees.
- Its Oscoda branch remodeling finished in August 2026, signaling sustained local reinvestment.
- Member-owned pricing stays consumer-focused, with 4.99% auto APR and 0.10% savings.
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Benefits
- Incentive pay
- annual bonuses
- paid training