Training Specialist – Food & Beverage

Job Description

Wynn Las Vegas is seeking a polished, organized, and guest-focused Training Specialist – Food & Beverage to deliver and coordinate the recurring training that keeps our dining team members confident, consistent, and prepared to deliver world-class experiences. Working from established curricula and service standards, this role facilitates training, coordinates schedules and logistics, and maintains accurate training records across casual, quick-service, and full-service dining venues. The Specialist partners closely with Learning & Development and Food & Beverage leadership to ensure every team member receives the right training at the right time. 

Key Responsibilities 

Training Facilitation 

• Facilitate recurring Food & Beverage training using established curricula, instructor guides, and materials, including new hire and department orientation, service standards refreshers, systems and point-of-sale training, and annual compliance training. 
• Deliver classroom, virtual, and on-the-job training sessions tailored to hourly team members across all dining venues. 
• Host and coordinate external vendor training content and sessions. 
• Support large-scale Food & Beverage training rollouts, venue openings, and special projects as a facilitator and coordinator

Coordination & Administration 

• Schedule and coordinate training sessions, including room reservations, materials preparation, attendee communication, and follow-up with venue leaders. 
• Maintain the Food & Beverage training calendar and accurate training records, attendance, and Learning Management System completions. 
• Prepare regular training completion and attendance reports for Learning & Development and Food & Beverage leadership. 
• Coordinate with venue trainers and subject matter experts to track on-the-job training progress, sign-offs, and certification checklists. 
• Communicate upcoming training opportunities to team members and leaders using established templates and channels. 
• Maintain training rooms, equipment, audio-visual technology, and supplies in a ready-to-use condition. 

Quality & Continuous Improvement 

• Administer knowledge checks and post-training evaluations; compile results and share observations and improvement suggestions with the Division Training Manager. 
• Keep existing handbooks, job aids, and reference materials current by making approved updates that reflect policy, menu, and procedure changes, in partnership with Learning & Development. 
• Collaborate with Learning & Development peers to ensure consistent training quality and alignment with company-wide initiatives. 
• Perform additional responsibilities as assigned. 

Qualifications

• Bachelor's degree in Hospitality, Business, Education, Human Resources, or a related field and 2–4 years of training/facilitation experience or Food & Beverage, hotel, or casino operations experience (or an equivalent combination of education and experience). 
• Experience in Food & Beverage operations, hospitality, or Learning & Development. 
• Strong facilitation and presentation skills, with the ability to engage adult learners and present confidently to groups of varying sizes. 
• Working knowledge of adult learning principles. 
• Excellent written and verbal communication skills, with the ability to communicate with all levels of the organization. 
• Advanced organizational and follow-up skills, with the ability to manage multiple sessions, schedules, and deadlines simultaneously. 
• Strong quality orientation, attention to detail, and accuracy in record keeping. 
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, and Teams). 
• Ability to work independently and collaboratively in a fast-paced environment. 
• Must be able to work a flexible schedule to support a 24/7 operation. 
• Must be 21 years of age or older. 
• Must meet attendance guidelines and adhere to regulatory, departmental, and company policies. 
• Must model the professional, polished appearance and behavior required by company standards. 

Preferred 

• Experience in both quick-service and full-service dining operations. 
• Knowledge of luxury service standards and evaluation methods. 
• Experience with Learning Management Systems, including scheduling, tracking, and reporting. 
• Prior experience facilitating training in a hospitality or casino environment. 
• Learning & Development certifications or professional affiliations. 

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.